KHALED MOHAMED KHALED RAHEL
About
Interactive Application Support Manager & Delivery consultant applies knowledge of software development to meet various business and financial needs. Expert in ERB system and Life Development Cycle & Business insurance , Adept at implementing client specifications and providing production support. Specialize in speedy resolution of application errors and attentive client service. I can be reached at: KhaledRahel@outlook.com
Phone Number: +201010649998
Senior Application Specialist Company Name: GIC Group Full-time
-Performs server and application maintenance and updates as specified by vendors and industry standards; work includes use of a variety of management, development and support tools for server applications -Researches new and applicable items for use with County projects, enhancements or existing applications -Performs project management, development, enhancements, implementation, modifications and documentation of County and IT Department projects -Provides Tier 3 and Tier 4 support functions and issue resolution for existing enterprise level applications -Create Knowledgebase articles describing troubleshooting steps and procedures -Provides training on application enhancements, modifications and implementations of County and department projects -May perform special projects, including project management, system integration, system implementation, software development, workflow configuration and application configuration -Maintain absolute confidentiality of work-related issues, customer records, and restricted County information. -Perform other related duties as required. Information Technology Application Support Company Name : CTC Group Limited
-Manage teams to secure fitness of resources and resolve all problems. -Provide technical support to all applications and resolve issues. -Secure clear possession of problem identification, its analysis, impact analysis and solutions -Evaluate all problem and impact analysis and recommend solutions and workarounds, -Prepare management report to review same for precision and totality of contents. -Assist representatives from counterparts of application and resource planning and comprehend all business requirements and prepare documents. -Coordinate with development team and provide support to all onshore and off shore sites. -Develop and maintain all multiple interfaces for customer applications. -Supervise everyday requests for matters related to growth, resources and vendors and resolve issues related to production and development -administer all upcoming plug-ins, new service packs and versions and ensure effective implementation to provide better services. -Assist HP (PPM Vendor) to resolve issues related to technicalities and infrastructure. -Analyse all requirements, prepare use cases and supervise project plans. -Coordinate with vendors and other business users and provide technical assistance for all applications. -Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.
EDUCATION
Bachelor’s Degree in Computer Science
6TH OCTOBER UNVIRSTY
SKILLS
? Demonstrates solid knowledge of tools such as HP Quality Center, HP Performance Center, ClearCase, TFS,
ISPW
? Ability to extract relevant details to address a problem and have the initiative to derive those missing details
that can be discovered
? Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core
administration functions)
? Good Oracle knowledge and practical usage. (Able to create ad hoc SQL queries)
? Quality orientation with a strong eye for details
? Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
? Good Linux knowledge and practical usage. (Able to navigate the system and know the core administration
functions)
? Good Sybase SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
? Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
? Ability to work autonomously and exhibit excellent judgment