+971-508363589
Dubai, United Arab Emirates
www.linkedin.com/in/bhagyashree-sorate-2960b759
Proven Success in Systems Optimization and Strategic IT Solutions
Exploring challenging senior managerial assignments in the Information Technology sector to leverage acquired skills in
accomplishing organizational growth objectives.
bhagyashreesorte121@gmail.com
Interpersonal Skills
Strong Analytical Skills
People Management
Collaborative Teamwork
Conflict Resolution Skills
Critical Thinking
Diplomatic & Resourceful
Detail-oriented
ERP - Oracle and
SAP
Project
Management
Quality Assurance
and Governance
Strong
Analytical
Change & Risk
Management
Revenue Generation
Cross-functional Team Collaboration
Stakeholder and Business Relationship Management
Procurement Management - RFP, RFQ and Tender
Data Analytics & Reporting, Dashboard
Vendor Management
Client Relationship Management
Team Building
and Monitoring
Performance
IT Project
Coordinator
Wipro Limited
Mar 2013 - Sep 2014
Team Leader
Wipro Limited
Oct 2014 - Oct 2016
Global Transition &
Transformation Manager
Wipro Limited
Jan 2017 - Dec 2019
ITSM Process, Subject
Matter Expert (SME)
Crown Prosecution
Service(CPS)
Jan 2020 – Dec 2020
Project Manager
Wipro Limited
Jan 2021 - Jan 2024
Project Manager -
IT
Raqmiyat LLC
Feb 2024 - Present
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
ITSM Tool: ServiceNow, BMC Remedy , BMC Helix, Flexera , Manage
Engine , JIRA
Project Management Tool: JIRA and Monday.com
ERP Software & Implementation: SAP Ariba, Oracle JDE
Office Products: MS Excel, MS PowerPoint, MS Project, MS Visio
Software License Mgmt: Microsoft, IBM, Oracle and SQL Licensing,
VMWare, and Adobe products
? ITIL certified V3 and V4
? Project Management Professional (PMP)
? Professional Scrum Master -PSM I)
? COBIT foundation 2019
_C_O__R_E_ _C__O_M__P__E_T_E__N_C__I_E_S____________________
_E_D_U__C__A_T_I_O__N_______________________________
______________________P_R__O__F_I_L_E_ _S_U__M__M__A__R_Y_
A solutions-orientated IT Project Manager with 11+ years and 08
months of experience in Aviation and Airlines, Banking & Finance,
Retail, Healthcare, Telecommunication, Government, Manufacturing,
ENU sectors. Developing key deliverables and driving project
success across diverse organizations.
Developed detailed project timelines and proposed new telephony
solutions that led to an 8% growth in annual revenue. Built solid
relationships with 25+ clients to ensure quality customer service and
agile product development.
Seeking for Senior or Consulting Manager IT role to improve process
and profit by implementing strategic initiatives and effective project
and Business Management.
BHAGYASHREE SORATE
IT PROJECT LEAD
ITIL V4, ITIL V3 & PMP Certified
_____________________H__O__N_O__R_S__ &__ _A_W___A_R__D_S_
Best Support IT Employee at Wipro Limited (2023 - 2024)
Recognized by Client of IT Head Shared Services for the Best Support
in IT Member, showcasing exceptional results in managing high net
worth VIP Stakeholders.
Best Performer Employee Award at Wipro Limited (2021 - 2022)
Conferred with Best Performer Employee Award for Olympus
Account in March 2021, demonstrating outstanding performance
and dedication.
Awarded Best Achiever Employee at Wipro Limited (2013 - 2014)
Awarded Best Achiever at Work Employee 2013-2014, showcasing
consistent high performance and commitment to excellence.
________________T_O__O__L_S_ _&__ _T_E_C__H_N__O__L_O__G_I_E_S_
__________________________C_E_R__T_I_F_I_C_A__T_I_O__N_S_
Master of Science
Vellore Institute of Information Technology (VIIT)
?? 2013 - 2017 ? Mumbai, India
Bachelor of Science - Information Technology
University of Mumbai
?? 2009 - 2012 ? Mumbai, India
Project Manager ? Dubai - United Arab Emirates
Wipro Limited ?? Jan 2021 - Jan 2024
Project Manager - IT ? Dubai - United Arab Emirates
Raqmiyat LLC for Client: Emirates Flight Catering(EKFC) ?? Feb 2024 - Present
_O_R__G_A__N__IZ__A_T_I_O__N__A_L_ _E_X__P_E__R_I_E_N__C_E______________________________________________________________
? Led IT analysts in executing large-scale IT projects, managing technologies like ServiceNow, BMC Helix, enterprise compute, network
security, and cloud computing.
? Transitioned CMDB tool from BMC Remedy Force to BMC Helix Digital Workplace.
? Managed Network EOL Refresh and wireless enhancement projects at HQ.
? Implemented a mobile app for IT service requests and incidents.
? Developed frameworks to monitor and measure IT service KPIs in line with SOW and SLA.
? Oversaw datacenter operations, tracked PPM schedules, and managed a $10M budget with timely invoicing.
? Achieved 15% cost savings in RFP execution and saved $250K annually by automating ITSM processes.
? Collaborated with cross-functional teams, conducted compliance audits, and prepared performance reports for leadership.
? Built strong relationships with stakeholders, suppliers, and Group Procurement SMEs.
? Define project scope of work, developed a detailed project plan, and established clear timelines. Collaborate with stakeholders to
understand business requirements (BRD) and ensured continuous tracking of milestones to achieve the successful and timely completion of
the project
? Solid experience in managing full life cycle implementations of ERP Oracle Cloud, On-Prem complex projects and delivered Cloud Solution
Projects - ODI Migration to Azure, Server Migrations from On prem, VM to Azure Cloud with Microsoft vendor support partners, MPS(
Managed Print Solution) project.
? Conducting market assessments with support of procurement team, feasibility studies, commercial due diligence, business planning, and
strategy developments.
? Supervised and optimized team performance: Led and managed a team of 16 IT professionals, overseeing key activities to deliver
high-quality services, ensuring timely resolution of technical issues and the successful implementation of client-focused solutions.
? Software Development Life Cycle (SDLC): Actively participated in daily stand-up meetings to track requirements gathering, design,
development, testing, and deployment phases, ensuring project alignment and quality delivery.
? Implemented cost-effective cloud solutions: By migrating on-premises infrastructure to the cloud, reducing hardware costs and improving
scalability. Adopted cloud-based Oracle ERP, which lowered maintenance expenses and enhanced system availability. Leveraged DevOps
tools like Azure DevOps, streamlining development processes and increasing productivity through automation and CI/CD practices. These
initiatives resulted in improved efficiency, scalability, and operational performance, delivering significant cost savings to the organization.
? ISP solution project: Lead and implement Leased Line as the primary connection and ADSL as a backup, optimizing network reliability and
redundancy. Achieved significant cost savings of 72K AED for DU and Etisalat by optimizing service contracts and ensuring efficient use of
resources while maintaining robust connectivity.
? Managed CAPEX and OPEX budgets: Oversaw project financials, reporting on costs, and managing invoice collection for T&M,
element-based, and fixed-cost projects across sectors including Energy, Utilities, Telecom, Retail, Aviation, and Government
? Team development and mentorship: Mentored junior team members with support from the Learning & Development team, reviewing
appraisal as L1 Manager, motivating them to participate in quarterly training & workshops to enhance their skills in emerging technologies.
? Implemented industry best practices: Enforced ITIL, Lean, COBIT, TOGAF Business Architecture framework and best practices to maintain
service quality for critical client projects, ensuring operational excellence and governance.
? Cross-functional collaboration: Worked closely with Procurement, Cybersecurity, ERP, Digital Transformation teams, external vendors, and
business units to align project goals and ensure integrated solutions.
? Service level and performance management: Conducted weekly and monthly service reviews with external vendors, maintaining 95% SLA
compliance and achieving a 95% monthly customer satisfaction (CSAT) score.
? Stakeholder Relationship Management: Cultivated strong relationships with key stakeholders, including Dubai Authority (DA) officials,
C-suite executives, and senior leadership teams. Delivered presentations and reports to ensure alignment with strategic objectives and drive
informed decision-making across all levels of the organization.
? SOP documentation, Reporting and Audit participation: Created and updated IT process documentation quarterly, ensuring readiness for
both internal and external audits, including FAA and PWC audits, maintaining compliance and transparency across projects.
A] New Mobile App - Cloud Solution
? Successful introduction of Digital Transformation platform for Retail, Automotive, and Finance sectors streamlining IT service requests,
change, problem and incident management. Launched BMC Helix Digital Workplace Mobile App utilizing Agile methodologies, driving
enhanced efficiency and omni-channel user experience across business sectors.
? Transitioned on-prem ITSM solution to cloud-based approach, significantly enhancing automation and empowering the workforce to access
IT support more conveniently.
? This shift reduced the dependency on traditional ticket-raising methods, enabling a modern, omni-channel experience for users.
Additionally, cloud migration improved system scalability, reduced operational costs, and increased overall service reliability and
responsiveness.
B] New Container Data Center Project for Emirates Flight Catering
? Leading 7-month Data Center transformation project aimed at replacing the existing infrastructure with containerized data center from High
Availablity (HA) perspective. The project is divided into two critical phases:
? Phase 1: Successfully designed and initiated the construction of a New Network Room, ensuring site-level and device-level redundancy to
enhance resilience and uptime.
? Phase 2: Spearheaded the setup of a New Container Data Center, streamlining operations and modernizing the data center footprint.
? New Network Architecture was strategically finalized with an active-passive approach, covering key components such as ISP connections,
Firewalls, Core Switches, and Server Segment ensuring robust performance, redundancy, and improved scalability.
_N_O__T_A__B_L_E__ A__C_C__O_M___P_L_I_S_H__M__E_N__T_S_______________________________________________________________
ITSM Process, Subject Matter Expert (SME) ? London, United Kingdom
Crown Prosecution Service(CPS) ?? Jan 2020 – Dec 2020
Global Transition & Transformation Manager ? Mumbai, India
Wipro Limited ?? Jan 2017 - Dec 2019
Team Leader ? Mumbai, India
Wipro Limited | Client: HDFC Bank Limited ?? Oct 2014 - Oct 2016
IT Project Coordinator ? Mumbai, India
Wipro Limited | Client: Abbott Healthcare Pharma Limited ?? Mar 2013 - Sep 2014
? Designed and implemented ITSM processes aligned with ITIL best practices, resulting in a 30% improvement in service quality.
? Collaborated with cross-functional teams to ensure alignment of ITSM processes with organizational goals and objectives.
? Conducted regular process audits and assessments, identifying areas for improvement, and implementing process automation solutions.
? Managed Transition Projects for brands Kellogg's, L’Oréal, Mumbai International Airport (MIAL), and Olympus to improve existing Business
Processes while managing CPS projects in London.
? Reviewed and comprehended SOW/MSA, created strategic project plan with timelines to complete the project within timelines to ensure
smooth transitions.
? Collaborated with stakeholders across diverse teams to gather their requirements, address concerns, and fix process gaps.
? Coached cross-functional teams, explained current process gaps, and replaced discrepancies with industry best practice.
? Oversaw IT infrastructure operations, including supply chain, production, and logistics, resulting in a 15% improvement in overall efficiency.
? Managed a team of 10+ IT professionals, providing guidance and support to meet performance goals and objectives.
? Implemented and experience working CMDB Tool – ServiceNow for better tracking, reporting, and visibility.
? Developed and monitored key performance indicators (KPIs) to track and improve operational performance within defined SLA.
? Improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills.
? Reviewed and evaluated all change requests by attending CAB (Change Advisory Board) meetings to determine their impact on IT services,
infrastructure, and operations. Created reports, presentations, and project plans for Senior Executive Board Members.
? Rolled out communication emailer to business once the change was approved in CAB meetings –Emergency/Normal/Standard change.