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Manuelito Fermin

Candidate ID: 2061346

Career Summary

With an extensive 17 years experience in Office administration, HR and Customer service staff, QA BPO industry experiencd, tact with multi tasking and diversified exposure in office field, pls consider my application to be of great contribution to your company.

Skill Set

admin, customer service, HR, receptionist, Payroll, Finance

Professional Information

Total Experience : 17

Nationality : Philippines

Qualification Level : Graduate

Job Function : Administration / Commercial Operations

Work Location Preference : UAE

Detailed Profile


Mobile Number (UAE) +971 585173500
Mobile Number (Saudi) +966 536767429
Email Ad:

Admin Specialist Planning and support
Date: (March 05, 2011– present)
Company: Zamil Industrial – Air-conditioning Company - PO BOX 14440 1st Industrial City, Dammam, Saudi Arabia 31424

11 years GCC extensive experience as Regional head Admin specialist Planning and support at GM office with more than 2000 employees for the biggest Air-conditioning and Industrial Company project Support with extensive office supervisory experience.



-Directly report to General Manager Kingdom wide (Western, Eastern and Central region- Air conditioning Industrial service and sales operation and support other area Managers as well as coordinating with all administrative support with round 2,000 employees on all regions.

-Effectively organizes and performs all the admin duties pertinent to all regions and department with Knowledge/exposure in database management systems such as MS Access, Oracle system, ERP system, I sweet pro system, budgeting system, manning, CAPEX and OPEX, etc..

-Ensures error-free and presentable Business correspondence.

-Maintains information/ keep records on TOTAL MANPOWER LIST, Manpower Forecast, OPEX ( Operating Expense) and parts/ accessories and office equipment, Vehicles Kingdom wide, CAPEX (Capital Expense), List of ASSET,.

-creates/ composes email correspondence and Business Letters of different kind to all employees Kingdom wide as well as for Managers , Customer/ client of Saudi Aramco, and others as per required.

-Maintains files, documentation and ledgers in respect of the above.

-Promotes exemplary customer-oriented service and corporate image of the company

-Interacts with customers and visitors and effectively satisfies the purposes of their visit
-Shares knowledge with colleagues and provide massive training for the new hires.

-Upgrades his knowledge in relevant fields.

-Secretarial services in all department activities

-Internal and external customer services management.

-Preparing Daily Assignments, Weekly & Monthly Reports.

-Attends to telephone calls and ensures prompt communication

-Handling of all technical / engineering documentation and files both hard copy and soft copies, performing proper back-up as required.

-Providing proper information to accounts, payroll, and personnel as per their requirements.

-Keeping all the records of Spare Parts.

-Preparing all kinds of report and updating in the system.

-Performing Administrative, planning/support and Secretarial functions as per management requirements.

-Providing proper information on employee movement and processing of their basic requirements (salary adjustment / Allowance, new hires, cash advances/loans, travel itinerary, promotions/transfer).

-Preparing managers and employee’s Ticket booking/ travel arrangement for leave/vacation, business trip, etc.. and ensure that all requirements (passport, visa, iqama, travel letter, etc…) are updated and complete.

-Maintaining office equipment like PC, phone lines, photocopy machines, mobile phones, etc. by providing proper information from concerned departments.

-Processing of Invoicing gasoline bills from different petrol stations by summarizing and assigning of proper cost department, and submission to Accounts Dept.

-Preparations of work permit allowance, cheque request, sales order, material request-Preparation of P.R. (Purchase Request) ,M.R.R. (Material Request Report) and Work Order in Oracle.

-Coordination with different departments / Regional offices as required.

-Preparing petty cash for site expenses, extra hours, loans, advances, leaves and other office related expenses.

-Preparing project planning, monthly financial report, collectibles, receivables, invoicing, etc…and summarizes monthly billing plan.

-Coordinates with departments like Administration, Personnel, Accounts, Safety, Security, etc. on matters involving official / welfare needs of employees in the department and in the entire region of All regions of Saudi Arabia- Jeddah, Riyadh, Dammam headquarters, etc...

-Arranging materials for site purpose and does system update with the list of Vehicle Kingdom wide (All regions – Riyadh, Jeddah, Dammam, etc…)

HR / Payroll/ Coordinating and Planning support

-Orientation with the new employee and provide admin and technical support and massive training.

-Update and review manpower forecast of service technician and submit report to HR for recruitment/ staffing, enter the required manpower in ERP manpower budget system.

-Review and update employee’s resignation and provide analysis of the drop down of the employees and make necessary report to GM.

-Anticipate manpower Arrival and coordinate with the personnel / admin about the necessary arrangement (accommodation, transportation and food, allowance, etc..)

-Assist GM / Area service manager in conducting interview to the new applicants by preparing the PRF, Rating form and other interview and recruitment procedures.

-Do shortlisting of candidates, turnover to HR for manpower pooling.

-Prepare necessary documents- Rating form, Salary scheme, Appointment offer needed in a recruitment process.

-Update and review Employee transfer to different Regions ( Western, Central) and coordinate with the regional secretary about accommodation/transportation arrangement prior to transfer.

-Update and review manpower status and Kingdom wide employee list and make monthly report to be submitted to GM.

-Preparing timesheets of employees and maintaining / keeping employee’s files / docs as well as office related document.
Arranging materials for site purpose and updating in the system.

-Overtime review analysis for OPEX expense control with clear justification from their respective supervisors areas.

Finance / Accounting Support

-Submits Industrial Financial Sales report, Backlog, new orders, Billing report kingdom wide to VP, National Manager and Area Service Manager on a monthly basis.

-Analyzes Target vs Actual financial sales and create cost analysis, graphical presentation and directly report this to National manager as well as to VP and all areas of the Service Operation.

-Preparation and analysis of business figures, billing plans, monthly reports, worksheets, etc. before submission to higher management.

-Prepares cheque requests, petty cash vouchers, and invoices as and when needed.

-Providing proper information to accounts, payroll, personal etc as per their requirements.

-make payroll for SNGS invoice for Russia employees as well as provide report for their SALES REVENUE REPORT in Russia area.

-record / monitor extra hour of the employee as well as create monthly report for manpower Labor and ensure that they are in compliance with the company OT policy.

-make advances, cheque draft/ payment, floating cash, petty cash as well as MRR (Material Receiving report) and PO (Purchase Order) and other records and invoices.

Customer Service Support -Special Project

-customer service supports on bidding in Big Clients Oil, gas and Construction project and provide admin and secretarial support in the Aramco contract.

-Frontlines on all customers and clients for the preparation of new projects and any related concerns.

-Involves on Manpower LABOR costing, vehicle expense, and ensure safety procedure and compliance to Aramco premises.

-Preparation and assessment of quotation to customers.

-Faces direct suppliers and customers on new orders, equipment’s, repairs, new quotations.

-Preparation of SEC-ID for employees. Making Temporary Access for site visitors and employees.

-Preparing Aramco Maintenance Contract Summaries for Aramco Payments and on going billing plan/ invoice in a monthly basis.

-Preparing Aramco ID and vehicle sticker for employees / vehicles.

-Supporting Saudi Aramco Oil and gas company personnel for their requirements.

-handles Customer service queries, complaints, inquirys on quotes, vendor’s issues and other related matters.

QA Specialist– BPO contact center for Comcast account- Cable,phone,internet (May 05,2007– March 01, 2011)
Transcom Asia Worldwide - 4f Transcom bldg, Las fiestas rd, Fontera verde cmpd, Ugong, Pasig City-Philippines

-Handles and supervises agents for Customer Service issues and complaints.

-Does administrative work-reports on agent’s metrics, client’s special project, weekly report on team performance.

-provides daily reports and recommendation of agents quality score through statics data and quantitative report. Facilitates and leads meeting and calibration session and coordinate with other department for new updates and improvement of the systems, processes, interpersonal skills.

-ensures consistent application of software (Ms Application) in creating business reports and correspondence for quality process of customer service.

-Coaching and feedback with the customer service representative regarding opportunities and improvements through customer survey.

-Conducts presentation using Ms application for meeting and other agendas for customer service improvement.

-For CSR, handles HOTEL inquiry, booking, payments, airline, courtesy call for maintenance service of Nissan Car and order taking for SEARS account.

Customer Service for sales Account
(May 01,2006- May 01, 2007)
PNI-KMPG Inc, 34f Raffles Bldg,Emerald Ave.Ortigas, Pasig City

-Facilitates customer service training to improve customer assistance and helps maintain total quality satisfaction.
-Conducts meetings on how to improve sales/customer service skills and helps in the implementation of company policies.
-does administrative jobs - pay outs, attendance, agent’s stats and prepares monthly reports and improvement of customer satisfaction.
-Creates weekly report of individual performance to evaluates metrics on a team standing.
-makes daily report of agent’s opportunities and handles sup disputes and other Customer’s complaints and issues.
-ensures consistent application of softwares needed in presentation, business correspondence,client’s project
-prepares statically and quantitative report on agent to excel on customer service role.

College Part–time Employments:

Sales and marketing crew- Part time
(Sep, 2004 - Feb, 2005)
Greenwich Pizza Corp.- Centro, Santiago City- Isabela
• Order taking, suggestive selling and up selling
• Tele marketing, marketing assistant for Party package bulk order/party assistant,
• maintains Customer service relationship and creates pay outs/man hour or employees salary and other admin job.

Party Service Crew, Waiter and Cashier - Part time
(Dec, 2003 - June, 2004)
MC Donalds. - Plaridel, Santiago City- Isabela
• Hosted for any kiddy birthday party and other occasion
• Order taking, suggestive selling and up selling,
telemarketing, buzzing, cleaning table, serving orders.
• Marketing assistant for Party package bulk order/party assistant and other Customer service roles

Part time Service Crew, Waiter and Cashier
(June, 2003 - Dec,2003)
JOLIBEE - Dubinan, Santiago City- Isabela
• Maintains cleanliness of chain and ensures good and quality customer service.
• Order taking, suggestive selling and up selling,
telemarketing, buzzing, cleaning table, serving orders
• Ensures good customer service relationship and buzzing.

Part time –School Canteen Waiter/ Service Staff
(Jun 9, 2002 - Mar 26, 2004)
La Salette University - Dubinan, Santiago City- Isabela
• renders 4 hours at school canteen as student aide in the afternoon while studying in the morning
• Does cleaning, serving customers, buzzing table, doing cashier and other related works.
• Maintain cleanliness during the canteen closing time.


TERTIARY : Bachelor Degree graduate- Business Administration
Major in BS Finance Management
University of La Salette College Dept
Plaridel Santiago City-Isabela
March 2002-2006 (4 year courses)
Completed the 4.5 yrs course as BACHELOR DEGREE

INTERMEDIATE: University of LaSalette High School Dept
Malvar, Santiago City-Isabela
March 1998-2002

PRIMARY: Mabini Elementary School
Mabini Santiago City-Isabela
March 1992-1998


(3 CONSECUTIVE AWARDS 2014,2015,2016) with Trophies
Zamil Air conditioner -Dammam, Saudi Arabia

BEST EMPLOYEE- Quality Assurance specialist
Trancom Worldwide ( May 2009)
Pasig City- Philippines.

(January 1997)
2nd placer Division Academic Contest
Isabela Provincial Capitol, Alibagu (Philippines)

MC DONALDS – Santiago City (Philippines)
Good customer service feedback, Fast service staff.

Greenwich Pizza Corp – Santiago City (Philippines)
Implementation of FSC and total Customer satisfaction

7th Honorable Mention (School year 1998-2002)
University of La Salette high School, Grades 94
Reconciler 4 yrs SCHOLARSHIP Awardees

Lasalette High School Department
Plaridel Santiago City- Isabela

VELEDICTORIAN (March 1992-1998)
Primary grade- Mabini Elementary School, Grades 98
Awarded Academic Excellence award


-Knowledge/exposure in database management systems such as MS Access, Oracle, ERP system, payroll system, Manpower budget system, etc.

-Certification / proficiency in basic office management software such as MS Word, MS Excel.

-Aptitude in allied software such as MS Outlook, MS Power Point

-I have Linguistic skills, as expressed in terms of ability to handle independent correspondence in English, spoken English of a good standard, etc.

- Problem solver, open for criticism, dynamic, proactive, goal-oriented, team-spirited, and has a sense of urgency and has passion for learning.

- Graduate of BS Finance Management with exceptional secretarial and administrative Skill.

-ability to think in an out of the box questions with sense of creativity and resourcefulness.

-Minimum 11 years of experience as managerial / supervisory function/ quality control and secretarial / administrative function in local and GCC country.

-Driving skills with license


-Attended various MS office PowerPoint, advance excel word training. Zamil Coolcare, Saudi Arabia ( March 2016)

-Courses on Petty cash trainings, invoices, receipts, cheque request, sales invoicing at Zamil Coolcare, Saudi Arabia last July, 2011.

-Material management training and acquisition held at ZAMIL Auditorium, Saudi Arabia last July 2011

- Quality audits trainings, did well coaching , English proficiency training held at Transcom Building – Pasig Philippines last February 2009.

-Supervisory and advanced management training held at Transcom Building, Pasig Philippines last October 2009.

-Seminar on Leadership Training held at University of Lasalette , Santiago Philippines last December 2005.

-Customer Service Training, MC Donalds Service Crew Training (6 months).

Citizenship : Filipino
Civil Status : Single
Date of Birth : March 14, 1985
Place of Birth : Santiago Isabela, Philippines
Age : 36 yrs old
Gender : Male
Language Spoken: English, Tagalog,
Special Skills : Computer savvy, communication skills, business correspondence, interpersonal skill, high customer service orientation.
Height : 160.02 cm
Weight : 45.04 kgs


Farooq Vayalipath Business Support/ Procurement
ZAMIL Air conditioner
Saudi Mobile: +966 507439811
Relationship: officemate

Gregorio Mendoza Regional Sales Coordinator
Zamil Coolcare
Saudi Mobile # +966 507419410
Relationship: Officemate

Jennifer Tong Quality Assurance/Supervisor
Transcom Worldwide
Philippines Mobile +639175668664
Relationship: previous officemate