Jawdah Industrial Co. Ltd.
-Riyadh - Saudi Arabia
Jun 2022 – Present
IT Administrator
Maintaining and administrating Antivirus on the
highest levels of security for all companywide End user workstations.
Deploying new hardware, server backups & evaluating
new software & security risks.
Building, configuration and troubleshooting of server
and desktop hardware.
Working within a TCP/IP network environment,
including DHCP, DNS and ethernet.
Troubleshooting network connectivity in a LAN/WAN
environment.
Developing the infrastructure and systems to meet the
companies needs.
Configuring and managing backup & restore
procedures.
Maintain the companies network infrastructure.
Monitoring the progress of third-party maintenance
contract suppliers.
Liaising & meeting with external suppliers of IT
services.
Train and supervise other support engineering staff.
Providing technical support over the phone to all IT
users
Petra Engineering Industries Co.
- King Abdallah Economic City - Saudi Arabia
May 2021 – May 2022
IT Engineer
Responsible for diagnosing & resolving hardware,
software & end users problems.
Managing and monitoring of backups in multiple
locations.
Purchasing of IT Equipment and software in line within
agreed budgets.
TCP/IP networking and hardware maintenance and
repair.
Providing advice on selection and purchase of IT
equipment.
Maintaining up to date Antivirus levels on all machines
company wide.
Obtaining quotes for supply of goods and services
from suppliers.
Providing telephone and desktop support
IRIS Technology Company
-Amman - Jordan
Feb 2018 – Apr 2021
Technical Support Engineer
Worked the Help Desk providing PC, troubleshooting
and resolving client issues with hardware
maintenance, installations and upgrades and network
problems.
Work closely and provide direct technical email and
phone support to our clients.
Supporting a multi-site IT infrastructure
of at least 100 employees.
Travelling to client sites to help with installs,
deployment, and troubleshooting.
Well-versed in Windows Active Directory creation
users accounts and mange Group.
Updating support documentation.