SUMMARY
? Accomplished Leader with 18+ years of experience in driving enterprise transformation through infrastructure modernization, cyber security upliftment, and operational excellence. Proven expertise in shaping long-term technology direction, optimizing end-to-end IT operations, and enabling cross-functional teams to deliver reliable, compliant, and future-ready solutions across BFSI, healthcare, and diversified enterprise landscapes.
Key Capabilities:
? Establishes security-first mindsets by integrating cybersecurity, technology risk, and compliance into enterprise IT frameworks. Develops governance, policies, and control maturity assessments aligned with global best practices and regulatory demands.
? Deep functional strength in building, governing, and optimizing enterprise infrastructure for high availability and performance stability. Aligns architecture with business continuity, disaster recovery, and long-term scalability objectives.
? Trusted advisor to senior leadership for IT strategy, investment prioritization, and roadmap planning. Effectively manages complex vendor ecosystems and engages cross-functional stakeholders to ensure initiatives deliver business outcomes and customer value.
? Collaborative people leader who builds and mentors high-performing technical teams for high-pressure, high-availability environments. Fosters accountability, skill development, and succession readiness to sustain operational excellence.
? Forward-looking leader with strong exposure to digital transformation, automation, and cloud-led operating models. Continuously evolves strategies to address emerging threats, regulatory changes, and technology disruptions.
CORE COMPETENCIES
Strategic IT Leadership and Vision Alignment
Enterprise Technology Governance
Organizational Digital Transformation Leadership
Stakeholder and Executive Engagement
Business Continuity and Resilience Leadership
Policy Development and Institutionalization
Enterprise Risk Oversight and Decision Making
Service Delivery Excellence and Operational Governance.
Project, Vendor, and Cost Management
SOFT SKILLS
EDUCATION
Post Graduate Diploma in Computer Hardware and Networking | 2006 | Electronic Corporation of India Ltd (ECIL), Hyderabad, India
Diploma in Electronics and Communication Engineering | 2005 | Board of Technical Education, Bangalore, India
TECHNICAL SKILLS & TOOLS
? Cyber Security and Network Security: Cyber Security, Network Security, Information Security Program, Security Strategy, Security Policy Framework, Governance Risk and Compliance, Vulnerability Management, Incident Management, Data Loss Prevention, Application Security, Identity and Access Management, Endpoint Detection and Response, SIEM Implementation
? Network and Infrastructure Technologies: IT Infrastructure Management, IT Infrastructure Design, Network Solution Design, Network Infrastructure Administration, LAN WAN VPN Configuration, SDWAN Implementation, Firewall Implementation, Next Generation Firewall, Web Application Firewall, Load Balancers, Routers and Switches, Proxies, VoIP Systems
? Data Center and Continuity: Data Center Operations, Tier 3 Data Center Infrastructure, Disaster Recovery Planning, Backup Solutions, Business Continuity Planning, DR Drills
? Cloud and Virtualization: AWS Cloud Infrastructure Operations, AWS EC2, AWS VPC, Subnets, Security Groups, Application Load Balancer, Network Load Balancer, Site to Site VPN, Cloud Migration, Virtualization Technology
? Server, Storage, and Systems: Server Management, Storage Management, Microsoft Windows Server, Microsoft Office 365, Active Coordination with Application Development Teams
? Security and Network Tools: Forcepoint NGFW, Forcepoint Data Loss Prevention, Fortinet Firewall, Cisco Networking, CompTIA Security+, AWS Solution Architecture, CISSP Training, CISM Training
? IT Operations and Service Management: IT Operations Management, IT Helpdesk Management, Incident Troubleshooting, System Performance Monitoring, Call Center Solutions, Voxtron Contact Center, CRM Integration, API Integration
+971-509087524
ratheeshmullachery@gmail.com
linkedin.com/in/ratheesh-mullachery
RATHEESH MULLACHERY
Targeting a Leadership Role to architect and govern secure, scalable, and high-performing technology ecosystems that fuel business growth, elevate operational efficiency, and strengthen enterprise-wide stability.
High Business Acumen
Team Management
Resilience & Growth
Mindset
Analytical Thinking &
Data Driven Execution
WORK EXPEREINCE
Nov 2024 – Present: Dubai Limited Investment LLC (Al Madallah Healthcare FZ, High Power Services, AXS Healthcare, Al Tadawi Speciality Hospital, AlMaha Catering LLC) | Manager – IT Infrastructure
Roles & Responsibilities:
? Directing IT infrastructure across all DLI Group entities, ensuring network reliability, scalability, and continuous availability.
? Managing server environments, network systems, data storage, and backup solutions to maintain 24/7 operational readiness and disaster recovery preparedness.
? Advocating for IT infrastructure needs and digital capabilities in cross-departmental strategy sessions, ensuring technology alignment with evolving business objectives.
? Championing the adoption of emerging technologies and industry best practices to continuously enhance the security posture and operational resilience of the group.
? Refining IT service management (ITSM) frameworks and governance models to standardize processes and improve service quality across all entities.
? Leading day-to-day IT operations, ensuring smooth support and high-quality service delivery to all departments.
? Supervising IT helpdesk and technical support teams to ensure timely issue resolution and uninterrupted service availability.
? Monitoring system performance, troubleshooting complex infrastructure issues, and minimizing downtime across the organization.
? Driving IT projects and digitization initiatives to enhance business processes, improve operational efficiency, and promote automation.
? Coordinating with vendors and consultants on IT and digitization projects, ensuring timely delivery within budget and scope.
? Assisting the IT Director in formulating long-term IT strategy and roadmap aligned with organizational goals and growth plans.
? Developing and managing the IT budget in collaboration with the IT Director, optimizing costs across infrastructure and project initiatives.
? Ensuring adherence to internal governance policies and external regulatory requirements, including industry-specific standards.
? Identifying, evaluating, and mitigating IT-related risks, implementing strategies to safeguard organizational assets and operations.
Highlights:
? Achieved a 10% reduction in annual infrastructure operational costs through vendor renegotiation and the consolidation of redundant systems across group entities.
? Led the virtualization of a significant portion of the group's server footprint, improving resource utilization and reducing physical server provisioning time
? Increased first-contact resolution rate at the IT helpdesk within one year by implementing a new knowledge base and targeted agent training programs.
? Reduced critical system recovery time objective by 15% by designing and testing an enhanced disaster recovery runbook for core healthcare applications.
Jun 2007 – Nov 2024: Al Fardan Group of Companies (Al Fardan Exchange LLC, Al Fardan Real Estate, Al Fardan Jewellery), UAE
Growth Path:
? IT Support Engineer: Jun 2007 – Jul 2012
? Sr. IT Coordinator: Jul 2012 – May 2016
? Team Leader – Network: May 2016 – Jan 2019
? Manager – Network Security Systems: Jan 2019 – Nov 2024
Roles & Responsibilities:
? Spearheading maintenance of Data Center, Branch, and Head Office network infrastructure to ensure operational efficiency and reliability.
? Designing and implementing secure network and security infrastructure while managing administration, maintenance, and backups.
? Leading end-to-end IT project deployments, ensuring timely delivery within defined quality and operational standards.
? Managing Tier 3 network infrastructure, including NGFW perimeter firewalls, switches, load balancers, and proxies.
? Mentoring team members to achieve performance objectives and providing comprehensive end-user support.
? Directing installation of network systems across multiple offices and driving adoption of emerging technologies.
? Ensuring effective vendor management and supporting IT procurement processes for optimal cost and quality.
? Promoting a culture of cyber and network security, designing backup and disaster recovery strategies, and conducting regular DR drills.
Highlights:
? Spearheaded Tier 3 network infrastructure including NG Firewall, Web Application Firewall, switches, routers, load balancers, and proxies.
? Designed and implemented Forcepoint Data Loss Prevention (DLP) infrastructure, enhancing organizational data security.
? Led Microsoft Office 365 migration from Google Apps, ensuring secure and seamless email service transition.
? Successfully migrated Data Center infrastructure with zero downtime, ensuring uninterrupted connectivity for global business partners.
? Implemented Forcepoint NGFW firewalls across multiple locations, maintaining 24x7 network availability.
? Orchestrated migration of mobile applications to AWS cloud, ensuring high availability and system stability.
? Managed migration of core applications to AWS cloud, establishing segregated UAT and production environments.
? Implemented a comprehensive Disaster Recovery Center to ensure business continuity during system failures or cyber incidents.
? Directed successful integration of new business partners' networks into existing infrastructure, expanding organizational capabilities and reach.
PROJECTS UNDERTAKEN
AXS Health Software Infrastructure Implementation (2025 – Ongoing)
? Leading the design, implementation, and deployment of enterprise IT infrastructure and security systems.
? Driving the creation of a Tier 3 infrastructure with Moro Cloud, ensuring high availability and optimal performance.
? Managing integration of critical security solutions, including Next-Generation Firewall (NGFW), Web Application Firewall (WAF), Load Balancer, and Endpoint Detection & Response (EDR).
? Spearheading end-to-end execution of network security, server storage, and cyber security infrastructure to ensure operational stability and data protection.
Call Center Solution Migration (Aug 2025 – Nov 2025)
? Migrated the on-premise Voxtron Contact Center to a cloud-based Voxtron solution, enhancing reliability, scalability, and service performance.
? Executed full migration of call center infrastructure, ensuring minimal downtime and seamless cutover.
? Integrated Voxtron Cloud with CRM systems, SIP trunks, telephony gateways, and internal applications via APIs and web services.
Data Center Migration (2020 – 2021)
? Led the design, implementation, and execution of network security infrastructure for a Tier 3 Data Center in collaboration with Cloud4C.
? Documented pre-migration infrastructure and configured perimeter firewalls, Load Balancer WAF, and switches to meet standards.
? Managed complex connectivity including branch/HO connections, 100+ business partner links, 35+ VPNs, and hundreds of static whitelists, including Government entities such as the Central Bank and Emirates Identity Authority.
? Directed migration of internal applications and 100+ API accesses with zero downtime.
Disaster Recovery Center (2021 – 2022)
? Established a Disaster Recovery Center following Tier 3 Data Center standards in partnership with Cloud4C.
? Ensured seamless network infrastructure replication, conducted mock and simulation tests, and validated application access and connectivity.
Mobile App (Alfa Pay)
? Launched Alfa Pay, a smart app for money transfers, foreign exchange, and value-added services on Android/iOS platforms in collaboration with M2P.
? Implemented secure and robust network infrastructure, integrated with payment gateways (NI, DAPI), and ensured stable API access with load balancing and multiple proxies.
Business Partner Integrations
? Executed digital platform integrations including Wage Payment/Card Payment systems, Central Bank projects, EIDA system, Swift Alliance Connect, and multiple API integrations to enhance Al Fardan Exchange’s service ecosystem.
Alfa Pay Migration to AWS Cloud
? Migrated Alfa Pay mobile app from Azure to AWS, establishing infrastructure including EC2 instances, VPCs, subnets, security groups, VPN gateways, Application & Network Load Balancers, and business partner integrations to ensure high availability.
Al Fardan Exchange Core Application Migration to AWS Cloud
? Led the migration of the core remittance application to AWS, creating a landing zone and multiple AWS accounts segregated for UAT, Production, and Network infrastructure.
CERTIFICATIONS
? Certified CompTIA Security+ (SY0-701)
? Trained AWS Solution Architect
? Trained Certified Information Security Manager (CISM), Infosec Train, India, August 2025
? Trained Certified Information Systems Security Professional (CISSP), Infosec Train, India, May 2022
? Forcepoint NGFW Administrator, Forcepoint, 2021
? Cisco Certified Network Associate (CCNA), Routing and Switching, Regional Educational Institute, Abu Dhabi, 2016
? Microsoft Certified Systems Administrator (MCSA), Windows Server 2003, IIHT, Bangalore, India
PERSONAL DETAILS Languages Known: English, Hindi, and Malayalam Date of Birth: 02-04-1985 Address: Dubai – UAE Visa Status: Employment Visa (Sponsor: Dubai Limited Investment LLC/ Expiry: 09/12/2026) Driving License: Valid UAE Light Vehicle Driving License (Expiry: 16/07/2029)