Suman Mahapatra
RPA & AI Project Manager | Senior Business Analyst (Healthcare Domain)
?? +91-9851116005 | ?? suman.m.rpa@gmail.com | LinkedIn: linkedin.com/in/suman-mahapatra-7b70b5a2
Professional Summary
Strategic and delivery-focused Senior Business Analyst & Project Manager with over 14 years of experience leading end-to-end Robotic Process Automation (RPA) projects across Healthcare, ERU, Finance, Manufacturing domains. Proven track record of executing automation solutions using AI, ML, OCR/ICR, and cognitive services. Deep expertise in automation tools (UiPath, A360, OpenBots, BluePrism) and process transformation, driving measurable ROI and enterprise-wide efficiency.
Core Competencies
• RPA Solutioning & Lifecycle Management (SDLC / RDLC)
• AI/ML Integration in Automation (OCR/ICR, NLP, Predictive Models)
• Business Process Reengineering & Feasibility Analysis
• Agile (Sprint) & Waterfall Project Management
• BRD, PDD, SDD, HLD & ROI Documentation
• Stakeholder Communication & UAT Leadership
• Cross-Functional Team Management (Onshore/Offshore)
• Platforms: A360, UiPath, OpenBots, BluePrism, NICE
• AI Tools: NanoNets, Verify, ICR Engines, Agentic AI
• Project Tools: JIRA(Epic, Story, Kanban, Project Burn Hours), Confluence(Tech Documents, KPI, Project planner), ServiceNow, MS Visio, SQL
Certifications
• Automation Anywhere APA Developer Masterclass certification - 2025
• Advanced RPA Professional (Automation Anywhere) – 2023
• UiPath Business Analyst & Developer Diplomas
• OpenBots Development & BA Certifications
• OpenSpan BA Certified
• Lean Six Sigma Green Belt
Education
Kalinga Institute of Industrial Technology, 2007 Master of Computer Applications (MCA)
Professional Experience
DynPro Pvt Ltd | Aug 2021 – Present Business Analyst / RPA Manager
• Led automation strategy and delivery for DaVita, Bunge, Eris OAKNET, and Square Finance, successfully delivered 38 large-scale RPA projects using A360, UiPath, OpenBots RPA tools.
• Developed end-to-end automation documentation (BRD, PDD, SDD, HLD, SOW) ensuring seamless developer handoffs and reducing implementation errors by 30%. Utilising Confluence, Visio.
• Spearheaded ROPS Authorization automation improving scheduling efficiency for DaVita.
• Managed AI-enabled invoice automation using NanoNets ICR and A360 for Bunge.
• Partnered with client architects to optimize infrastructure for scalable deployments across Dev, UAT, and Prod environments.
• Championed RPA feasibility studies, assessing automation readiness and ROI across Healthcare domains.
HGS | Apr 2018 – May 2021 Business Analyst / RPA Manager
• Delivered enterprise RPA projects in the US Healthcare domain, automating claim management, RCM, Authorization, Prior Authorization, Reauthorization, Claim Status, Claim Balancing, Claim Adjudication and eligibility processes using AA V11.
• Implemented secure data handling via third-party clearinghouses, ensuring HIPAA compliance.
• Managed Provider Data Management System for CIGNA Payers.
• Designed scalable bot architecture and managed post-deployment optimization for 9+ accounts (APRIA, LabCorp, Trident, SPHP, St. Central, St. FCC, AMITA, Adapt Health, CIGNA, Aetna International etc.).
On Process Technology | Jul 2017 – Dec 2017 Business Analyst / RPA Manager
• Supported automation initiatives for US-based logistics processes, identifying and analysing manual operational bottlenecks.
• Collaborated with stakeholders to define requirements for RPA implementation and designed PDDs and SDDs.
• Conducted feasibility studies and worked with Brazil development teams on NICE automation tool.
• Streamlined delivery workflows, enhancing shipment tracking and data reconciliation accuracy.
Capgemini | Jan 2017 – Jun 2017 RPA Senior Consultant
• Led a team of 4 offshore developers for ICR-based asset management automation using A2iA, SQL, and Automation Anywhere.
• Enhanced automation accuracy and reduced manual data processing by 40% across finance operations.
Wipro | Jul 2016 – Dec 2016 Deputy Manager – RPA
• Architected telecom billing automation solutions for NOKIA, leveraging AA V9 and SQL within Citrix environments in SAP.
Grid Infocom Pvt Ltd | Sep 2015 – Jun 2016 Technical Lead – RPA
• Headed automation for ICICI Bank (ECS Debit, ATM Dispute Management System, Fund Authorization, Corp. Cust. Id) integrating legacy systems with OpenSpan and SQL-based workflows.
Tata Consultancy Services | Sep 2010 – Sep 2015 Sr. Associate (Business Transformation - Automation)
• Delivered process automation for Npower, EDF Energy, AGL, Southern Water, using custom macros and internal tools (TURK, eScript).
• Drove business ROI assessments and played a key role in automation strategy for utility clients.
Institute of Computer Education | Jul 2007 – Aug 2010 Technical Trainer
• Design and deliver training programs on programming languages, software tools, and IT concepts for students and professionals. Evaluate student performance through tests, project work, and individual feedback.
• Mentor students on career pathways in IT, including certifications like Microsoft, CompTIA, Oracle, and more..
Key Projects
• ROPS Authorization Automation (DaVita) – Automated complete ROPS process
• SAP Invoice Processing (Bunge) – AI+OCR-based invoice parsing using NanoNets
• Zomato Coupon Code Extraction (Swiggy) – Custom emulator automation
• Telecom Invoicing (Nokia) – Full-scale UAT to production deployment
• Financial Services (Wells Fargo) – Asset management automation using ICR