SWATI MISHRA
(General Manager Human Resource)
• Seasoned professional with 12+ years of expertise in managing Human Resources and Operations functions and skilled in driving process efficiency and fostering collaboration among multiple stakeholders
• Proficient in recruiting top-tier talent, developing comprehensive onboarding programs, and implementing effective performance management systems to drive employee engagement and retention
• Adept at streamlining processes and optimizing operational efficiency to reduce costs and enhance productivity and intense focus on process improvement methodologies such as Six Sigma and Lean to drive continuous improvement.
• Highly expertise in ensuring HR and operational activities follow all relevant regulations, policies, and procedures and skilled in mitigating risks and maintaining a robust compliance posture
• Demonstrated ability to innovate employee compensation strategies to prevent layoffs and optimize the compensation budget while keeping the workforce motivated
• Proven ability to foster collaboration between HR and other departments, promoting a cohesive and harmonious work environment
KEY SKILLS
HR Operations, HR Generalist, Onboarding, Policy Management, Employee Welfare, Conflict Resolution, Cost Management, Lean Principles, Budgeting, Vendor Management, Employee Compensation, Operations Management, Matrix Management & Legal Compliances, MS Office, HRMS, ERP, CRM, Java, MS-SQL, 4QT
WORK EXPERIENCE
General Manager Human Resource | NBPL India | Sep 2022 - Present
• Creating an onboarding procedure that boosted new employee engagement by 20%
• Improving the incentive system, leading to a 15% increase in employee performance
• Implementing efficient interviewing techniques, reducing costs by 15%
• Overseeing employee benefits programs, managing payroll systems, and addressing employee inquiries related to compensation and benefits
• Mediating conflicts, addressing grievances, and fostering a positive working environment among employees
• Ensuring company HR policies are communicated effectively, understood, and followed by all employees
• Coordinating training programs, workshops, and skill development sessions to enhance the capabilities of employees
• Managing and updating employee records, ensuring accuracy and confidentiality in compliance with legal requirements
• Administering performance appraisal processes, providing feedback and guidance to employees and managers
Senior Manager Human Resource & Operations | NEL Group, India | Sep 2016 – Sep 2022
• Developed remuneration methods that reduced the compensation budget by 15%
• Orchestrated operations, sales, finance, and human resources in a matrix environment, resulting in a significant 25% decrease in operational errors
• Empowered employees through comprehensive training in lean principles, leading to an impressive 30% increase in operational margin within one year
Senior Assistant HR | Civitech Developers, India | Sep 2015 - Aug 2016
• Utilized benchmarking and analyzed personnel feedback, enhancing managerial performance by 20%
• Coordinated new business applications with top management, decreasing the management workload by 25%
• Assisted in overseeing day-to-day operations, ensuring smooth workflow and adherence to established processes
• Supported the development and implementation of operational strategies to improve efficiency and productivity
Assistant Manager HR | Premia Group, India | Jun 2013 – Aug 2015
• Enhanced the recruitment process, resulting in a 45% reduction in recruitment lead time
• Unified organizational communication, leads to a significant decrease in conflict escalation
• Guaranteed project adherence to regulations by thoroughly examining team scope and pricing take-offs for competitive bidding, with a flawless record of zero lost time incidents
• Managed project schedules and deliverables by promoting ongoing communication and effectively assimilating feedback from senior management
Program Manager Operations | National Informatics Centre, India| Jul 2011 - May 2013
• Harmonized project schedules and deliverables by consistently communicating and incorporating feedback from senior management
• Coordinated project timelines and outcomes by fostering regular dialogue and incorporating insights from senior leadership
• Ensured the harmonization of project schedules and successful delivery of milestones through consistent interaction and the assimilation of input from senior management
• Facilitated the synchronization of project timetables and deliverables by actively engaging in communication and integrating feedback from senior leaders
EDUCATION
• Post-Graduate Program in Management (Executive) | Great Lake University, India | Jan 2021 – Jun 2022
• Bachelors in Technology in Information Technology | Dr. APJ Abdul Kalam Technical University, India | Jul 2007 - Jun 2011