BINU XAVIER
IT Manager
+96879079802/+91-8848535818
binupxavier@gmail.com
Muscat Oman
JOB OBJECTIVE
Highly skilled IT Manager with a proven track record in IT Management and Administration, targeting challenging assignments in IT Management within reputable organizations in the Middle East and Africa, focusing on IT Infrastructure Management, Networking, Systems Administration, and IT Security & Compliance
CERTIFICATIONS
• ITIL V3 Foundation in 2021
• Microsoft Certified System Administrator (MCSA)
• Microsoft Certified IT Professional (MCITP)
• CISCO Certified Network Associate (CCNA)
• Computer Hardware & Network Engineering
IT SKILLS
• Servers: HP ProLiant DL380 Gen 9, Domain Servers, File Servers, Print, Backup Servers, WIPRO & DELL Servers
• Operating Systems: Windows 8, 8.1, 10, 11, Windows 7, Vista & XP
• Network Tools: IP, Switch, Firewalls, LAN, WAN, TCP/IP, DNS, DHCP, UDP, IBM, HP
• Configuring TCP/IP Functionality and IP Addressing Schemes
• Implementing Intranets using Windows 2012, 2003 and 2008 Servers & IIS
• Installation & troubleshooting of Windows 2003, 2008, 2012 2019 Forests & Domains
• Active Directory related services and technologies (Group Policy, DNS & DHCP)
• Cisco Video Conferencing
• Print Management Service
• AutoCAD, PDMS, HYSYS, Primavera, ASPEN
• Firewall Cyberoam, Fortinet, SonicWall
• CCTV
CORE COMPETENCIES
• IT Infrastructure Management
• Network & Security Infrastructure
• Datacenter Set Up & Management
• Systems Administration
• IT Strategy, Roadmap & Planning
• IT Audit & Compliance
• Project Management
• Technical Support
• IT Strategy, Roadmap & Planning
• Business Continuity Planning
• Inventory Asset Management
EDUCATION
• 2005:
Bachelor of Science (Information Technology)
from AIEM
SOFT SKILLS
• Analytical
• Communications
• Leadership & Mentoring
• Problem Solving
• Team Management
PERSONAL DETAILS
• Date of Birth: 9th December 1982
• Marital Status: Married
• No. of Dependents: 3
• Passport Number: S5493439
• Languages Known: English, Malayalam, Tamil & Hindi
• Visa Status: Work Visa
• Driving License: Dubai, Oman & India
• Nationality: Indian
• Permanent Address: Pulimoottil House, Thengakal P.O., Mlamala, Idukki District – 685538
PROFILE SUMMARY
• Over 20 years of experience in IT Management, specializing in IT Infrastructure Management, Networking, Systems Administration, and IT Security & Compliance
• Currently serving as an IT Manager at Yahya Group Holding, supervising IT operations for 6 sister companies along with exposure to hospitality
• Exercised leadership in conceptualizing and executing Network Security solutions, encompassing the deployment of Cisco ASA Firewalls, Intrusion Prevention System (IPS), and Web Application Firewall (WAF) to fortify both internal and external networks
• Spearheading the design, installation, commissioning, maintenance, management, modification, and troubleshooting of Process Control Domain (PCD) Security Systems & Networks. Ensured optimal performance of Process Control Domain (PCD) assets in alignment with business expectations
• Key skills and competencies include driving improvements in service delivery, designing and implementing network security solutions, and managing complete project management activities
• Steered deployment & operation stack for hybrid data center configuration, planning, maintenance, upgrade, migration, performance tuning activities, rapid identification of problems and issues
• Knowledge of ITIL, ITSM framework, Incident Management, Problem Management and Change Management
• Implemented project plans within pre-set budgets & deadlines; managed resource allocations and set up communication channels across various horizons of the organization structure
• Possess expertise in disaster recovery planning, vendor and stakeholder management, and team leadership
• Building high-performing teams including resource planning, recruiting, training and performance management
WORK EXPERIENCE
Yahya Group Holding, Muscat Oman
IT Manager | Aug 2016 - Present
Key Result Areas:
• Spearheading the management and maintenance of all IT setups for 6 sister companies: Yahya Group Holding, Yahya Construction LLC, Yahya Realestate LLC, Snowhite LLC and Dolphin Village Muscat with a team of 6 Engineers
• Managing computer systems, software, ERP (Focus ERP), firewall, and VPN, data center Infrastructure Management, and disasters recovery exercises
• Planning, coordinating, and supervising technology changes, providing technical support to resolve IT issues
• Collaborating with departments to analyze and diagnose root causes of problems, ensuring internal customer satisfaction
• Defining service standards and guidelines, establishing governance structure, and leading a complete portfolio of projects
• Implementing project plans within budgets and deadlines, conducting monthly service reviews, and ensuring adherence to SLAs
• Mentoring and monitoring team members, developing technical design documentation, and supporting database management systems
• Conducting the recruitment processes, new talent acquisition, and floor mentoring of the support engineers
Achievements:
• Successfully implemented HR Payroll System, Bio Metric Attendance System, Focus ERP, and CRM
• Facilitated infrastructure integration and addressed compliance and security needs
• Streamlined services and operations, assessed and harmonized technology resources, and achieved cost savings
PREVIOUS EXPERIENCE
Dodsal Engineering and Construction Pte. Ltd., Dubai
IT Coordinator | Sep 2014 - Jul 2016
Key Result Areas:
• Implemented, administered, and supported servers, print management service, backup servers, operating systems, and software
• Managed antivirus servers, data backups, Exchange mailboxes, email archiving, active directory, and patch management
• Effectively established 4 new site offices, incorporating approximately 800 computers, 8 servers, and 14 multi-function printers
• Led the implementation of TCP/IP protocols, migration of digital telephone to IP phonic system, and automation of user management processes
• Administered systems administration for the corporate network of 800+ users and 8+ servers in a 24/7 production environment
• Installed, configured, and troubleshoot Windows Server, Symantec Endpoint Protection, and backup systems
Excellence in leading multiple projects including:
o Setting and configuring of new core servers
o Exchange server mailbox maintenance including archiving mailboxes
Directed the automation of:
o Setting of new users and disabling expired accounts with HR requirements
o Hardware Checklist
Facilitated installation, configuration, management and troubleshooting of:
o Windows Server 2008; Active Directory and manage group policy
o DHCP, DNS, Windows Backup and WSUS
o HP ML 350 G8, G9 and IBM System X Servers
o Symantec Endpoint Protection and Sophos Protection
o Symantec backup systems
Shapoorji and Pallonji, Dubai
IT Administrator | Dec 2007 - May 2009, Aug 2012 - Aug 2014
Key Result Areas:
• Provided end-to-end system and IT support services, including deployment, administration, and maintenance of end-user accounts, permissions, and access rights
• Resolved technical issues for email, network, applications, hardware, and peripherals
• Assisted in the implementation of 5 site offices
Saudi Aramco, Tanajib, Khurise Gas & Oil Plants
IT Support Engineer | Jun 2009 - Jul 2012
Key Result Areas:
• Provided technical assistance for:
o Dell & HP products
o Networked systems (Servers, workstations, switches, copiers, printers, and scanners)
o LAN, WAN, wireless, V-Sat, and desktop setups at Saudi Aramco Airports
o ECC Helpdesk support for Aramco end users both on-site and remotely via phone and software
o Resolving hardware and network issues using SMS and remote access
o Assisting RIG users onshore/offshore
• Maintained an outstanding performance record at Drilling Rigs and Gas Well Completion Sites (Exploration, Gas Development, Workover, and Water Wells)
• Received an Appreciation Certificate from Saudi Aramco for contributions to GCC Traffic Safety Campaign and IT Awareness Campaign
Barath Infosystems, Kottayam, Kerala, India
Senior System Administrator | Jul 2006 - Nov 2007
Datalink Computers, Kottayam, Kerala, India
Customer Support Engineer | Jan 2003 - Jul 2006