I am a highly motivated professional, eager to embrace new challenges that push the
boundaries of my capabilities. My strong work ethic and adaptability are at the core
of my approach to any task, ensuring that I thrive in dynamic environments. I
possess exceptional interpersonal skills, which enable me to communicate
effectively and build rapport with colleagues and clients alike. With a proven track
record of working efficiently without supervision, I am quick to master new skills
and apply them to achieve outstanding results. My commitment to excellence is
unwavering, and I am always ready to contribute positively to any team.
W O R K E X P E R I E N C E
Mashreq Bank
Sep 2009 - Jun 2010
Dubai
RECOVERY OFFICER
• Spearheaded credit card inquiry resolution and
customer updates for Mashreq Millionaire card
payments within the Centralised Recovery and
Collections Division (CCRD) of Risk Management.
• Surpassed billing targets, demonstrating exceptional
performance in credit card operations.
• Managed credit card queries for Mashreq's outsourced
unit, Genpact, ensuring seamless service from the
Hyderabad location.
• Efficiently handled card-related inquiries originating
from various branches and departments, maintaining
high standards of customer service.
• Conducted direct customer engagements at Mashreq
Hor Al Anz branch, facilitating effective recovery
processes and overseeing document collection and
payment disbursement.
Emirates NBD Bank
Oct 2008 - Feb 2009
Dubai
DOCUMENT PROCESSOR
• Expertly managed document processing for Emirates
NBD, ensuring a streamlined workflow across all stages
of home property loan approval.
• Efficiently conducted initial preapprovals for home
property loans, guaranteeing a seamless start for
customer financing journeys.
• Skillfully prepared and issued property sanction letters,
loan agreements, and lease agreements, demonstrating
meticulous attention to detail.
• Diligently executed home property loan disbursals,
validating customer documentation and ensuring all
prerequisites were met.
• Vigilantly monitored post-disbursal payments,
confirming timely settlements to customers and
upholding financial integrity.
HSBC Bank Middle
East
May 2007 - Oct 2008
Dubai
TELECALLER
• Expertly prepared and managed company profiles for
strategic call analysis and effective business
management.
• Proactively initiated contact with businesses to pitch
corporate banking solutions, including accounts and
financial services.
• Scheduled consultations for interested clients with
sales advisors to facilitate business development.
• Diligently compiled weekly statistics and crafted
comprehensive monthly performance reports.
• Organized and updated daily visit schedules for sales
advisors to optimize client engagement.
• Excelled in lead generation through adept cold-calling
and persuasive communication techniques.
• Drove new business by executing direct sales, telesales,
and email marketing strategies.
• Meticulously maintained customer databases, ensuring
accurate documentation and coordination with the sales
team for record verification.
RAK BANK
May 2006 - Jan 2007
Dubai
TELEMARKETER
• Spearheaded new client acquisition for RAK Bank
credit cards through strategic telesales initiatives
targeting potential customers.
• Executed persuasive sales pitches to convert both new
and existing customers, as well as those with credit cards
from competitors, to transfer their balances to RAK
Bank.
• Fostered enduring financial relationships by delivering
exceptional customer service and conducting in-depth
interviews to identify the optimal financial products for
clients' needs.
• Guided clients through the comprehensive credit card
and balance transfer procedures, ensuring a smooth
transition from application to finalization.
• Resolved transactional discrepancies, advocating for
clients to facilitate the attainment of their financial
objectives.
• Facilitated account openings and salary transfers,
enhancing client engagement with RAK Bank's financial
services.
• Collaborated with the sales team to verify document
collections, ensuring the successful closure of leads.
APTECH Computer
Education
Jan 2001 - Aug 2002
Dubai
ACADEMIC COUNSELOR
• Marketing Aptech courses to students and individual
clients Arranging tie-ups with schools and colleges to
promote special student packages.
Effectively handled all promotional and brand-building
activities Handled the front office and the overall
administration of the center. • Presented students with
information and resources to promote academic
progress and empowered students to take responsibility
for academic success. • Advised students on course
selection, pathways, and career options. • Evaluated
student needs and develop educational plans, fostering
academic progress. • Coordinated with faculty and staff
to aid in resolution of academic problems. • Guided
students in setting goals and achieving educational
objectives.
Document collection and checking before admission is
granted.
E D U C A T I O N
Business Exeed
College
2024
Sharjah
MBA
December 2024
IELTS IELTS
2023
Dubai
IELTS TOTAL SCORE 7
APTECH Computer
Education
2000
Tiruchirappalli
HIGHER NATIONAL DIPLOMA
Annamalai
University
2000
Tiruchirappalli
BACHELOR OF COMMERCE (B.COM)
S K I L L S
Attention to detail Strong Analytical Skills
Organizational Abilities Effective Communication
Problem-solving Abilities Confidentiality and Ethics
Time Management Conflict Resolution
Good attention to detail
L A N G U A G E S
Tamil
Malayalam
English
Hindi
L I N K S
https://bold.pro/my/leena-nambiar-2
30731123243/704
Website:
D R I V I N G L I C E N S E
Driving license category
UAE
P E R S O N A L
D E T A I L S
Nationality: Indian
Visa status: Resident Visa
Marital status: Married
L | N
L E E N A N A M B I A R
Dubai , DUBAI, United Arab
Emirates
050-2464754 lrr_620016@yahoo.com