Ashok Mishra (Military Veteran), MSc*, MPhil, LSSGB, NEBOSH IGC
CONTACT DETAILS
Abu Dhabi, UAE
(+971) 522375383
ashokmishra17@gmail.com
https://www.linkedin.com/in/ashok-mishra
Dedicated & result-oriented Facilities & Operations manager with over 20 years of experience as an officer (2nd Lieutenant to Colonel) in the Indian Army & Tata Consultancy Services, which takes me along the entire Indian sub-continent. Highly focused with a comprehensive knowledge & understanding of various sectors such as operations support, real estates, technical services, garrisons, base operations, asset, or property management. A consistent track record of successfully employing best business & organizational practices that improve efficiency, reduce operating cost whilst increasing productivity.
Having trained officers & officer cadets at National Defence Academy, School of Artillery & Military Institute of Technology (Training establishments of Indian Army), mentoring officers from 13 different countries, gave me an excellent understanding of cultural diversities & requirements of global business strategies cross-linked with managing people, processes & resources.
In this journey I have: -
• Reduced operational expenses by streamlining branch operations.
• Successfully led a team of 600+ staff with best practices in administrative methodology to an award-winning establishment.
• Led & managed operations, facilities, governance, logistics, budget, HR & administration of the establishment (600+ personnel, 100 vehicles & heavy armaments) in challenging conditions.
• Redesigned unit structure, job positions, & personnel forecasting reduced manning requirements by 30%.
• Increased organizations savings by 15% through corporate consensus building & cross-functional geographical team coordination.
• Created a 20 Years Strategic Plan for a facility using best practices in Project Management.
• Awarded Establishment Head appreciation for delivering key strategic objectives in Supply Chain Management, 2017.
• Selected on competitive merit & qualified on three, one year long competitive military strategic leadership courses - Armament Staff Course, Defense Strategic Management Course & Higher Executive Management Course; 2004, 2007, 2016.
• Part of the core planning & conducting team for a critical bilateral exercise with the US Army (comprised of 2000+ soldiers, 200+ vehicles, 100+ combat vehicles & armaments); 2012.
• Conceptualized, planned & trained contingent from Singapore Military (18 Guns, 200+ soldiers, warlike stores); 2005.
SKILLS
• Team Leadership
• Budgeting & Financial Management
• Customer Service
• Organizational Skills
• Time management
• Work flow planning
• Technical Knowledge
• Environmental Sustainability
• Regulatory Compliance
• Communication Skills
• Operations Support
• Strong work ethics
• Project planning & Development
• Risk management
• Problem-Solving
• Health & Safety Knowledge
• Procurement & Contracts
• Vendor Management
• Emergency Response Planning
• Adaptability
• Data Analysis
PROFESSIONAL EXPERIENCE
Jun 2022 –
Mar 2023
Head of Operations (Facility, Security & Workforce Management), Direct Report to Regional Head, Assistant General Manager, Tata Consultancy Services, India
• Managed administrative operations in the Delivery Centre to include Building Management Services (BMS), Firefighting & Suppression Systems, Facility Management, & Security for 80,000+ workforce.
• Managed all aspects of facility operations, including maintenance, security, vendor management, & occupant services.
• Developed & executed a preventative maintenance program to ensure the facility's operational reliability & extend the life of equipment & systems.
• Oversaw a team of ~1200 facility personnel, providing leadership, training, & performance evaluations.
• Coordinated facility repairs & renovations, ensuring projects are completed on time & within budget.
• Implemented sustainability initiatives to reduce the facility's environmental footprint & optimize resource utilization.
• Conducted regular inspections to identify safety hazards, maintain compliance with regulations, & implement corrective measures.
• Collaborated with cross-functional teams to meet organizational goals & provide a safe, efficient, & comfortable working environment.
• Prepared & revised plan, budget/ effort, & schedules.
• Planned, monitored, reviewed activities & reports & ensured cross–stream work dependencies are identified & managed effectively to optimize efficiency.
• Ensured timely completion of necessary audits & compliances.
• Managed vendors for technical support, security & facilities undertaking the complete contractual process.
• Worked on various projects using technology integration, & hardware installation in the fields of Facilities Management, Security Force Management & Fleet Management.
• Implemented emergency preparedness measures.
• Implemented best practices related to administrative operations, safety & maintenance of equipment.
• Identified, reviewed, & ensured compliance to Health & Safety,
• Managed environment & Legal requirements.
Jun 2011 –
Mar 2022
Head of Operations (Facility, Security & Workforce Management), Colonel, Indian Army (Ministry of Defence)
• Headed the facilities operations with ~900+ staff at 10 residential site locations.
• Developed Standard Operating Procedures (SOP) & managed facilities, maintenance, (HVAC, Electrical, Landscape & Security Systems) & associated contractors, architects, & design professional.
• Provided guidance, advisory, input & oversight for operations support in Indian Sub Continent relating to Government Affairs, Facilities, Policy Development, Public Relations, Financial Planning, HR & Organizational Change, Media Management & Corporate Communication.
• Carried out benchmarking of funds & procurement of over $50 Million; this included Proposal writing, e-Bidding, Planning, Procurement, & collaboration with all departments.
• Planned project proposal to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, & allotment of available resources to various phases of project which included construction projects cost over $20 Mn.
• Spearheaded site selections, at special buildings constructions & internal move projects & ongoing facilities contracts.
• Conducted routine facility inspections & documented maintenance issues for timely resolution.
• Liaised with government approval agencies & private counterparts to facilitate process for entitlement & permits.
• Program Lead New Construction Projects, Work Force Planning, Organizational Change Management, New Technology Security Integration, Media Production Program, Employee Development & Yearly Magazine.
• Negotiated contracts with private sector companies like Bharti Airtel, Reliance, Samsonite, Marriot Hotels, ITC Group, Maruti Suzuki, VRL Transport, Hospitals, Life Insurance Companies for ~36,000+ staff, for $10 Mn Retail outlets & corporate benefit plans.
• Coordinated disaster relief carried out by 8 different contingents for disaster relief effort by Indian Army Teams.
Jun 2006 –
May 2011
Senior Operations Manager (Facility Management & Security), Direct Report to Head of Establishment, Major / Lieutenant Colonel, Indian Army (Ministry of Defence)
• Planned the administration, agency operations, engineering, security, & environmental activities for three locations comprising of ~20,000+ staff living & office estates.
• Planned & oversaw facility improvement projects, ensuring minimal disruption to daily operations.
• Directed & coordinated preparation of profit & loss statements & construction projects & presented the same to top executives.
• Provided leadership for maintenance, financial analysis, & workforce planning & staff satisfaction.
• Functioned as the key operational advisor, to the CEO.
• Improved efficiency of the processes in logistics & operations by sound intelligence forecasting,
effective supply chain schedules & optimum budgetary plans.
• Collaborated with relevant operational groups to identify current & emerging risks associated with the activities & operations.
• Collected, collated, analySed & constantly provided reliable intelligence & assessment on hostile forces & terrain in dynamic & evolving VUCA environment.
Jan 1999 –
May 2006
Facility Manager, Captain, Indian Army (Ministry of Defence)
• Collaborated with the Facility Manager to develop & manage the facility budget.
• Directly supervised with three managers & ~60 support staff.
• Acted as the point of contact for occupant requests & concerns, providing timely & effective solutions.
• Assisted in the development of emergency response plans & conducted drills to ensure occupant safety.
• Project Manager Central Dinning Hall - in that finalized plans with architect, proposal writing & contracts management, identifying state of the art equipment & accessories with project members, infrastructure security planning & manpower management, logistics planning & procurement, cold & dry storage facilities planning.
• Evaluated a multifunctional Task Force, mandated to evacuate civilian personnel from populated area in an event of disaster, which included mapping of all personnel living in the region.
• Led a team of 125 soldiers in 1999, on the Indian border; managing their logistics, warlike stores, health, & safety in active hostile battlefield.
Other Important Appointments held at Ministry of Defence, Government of India.
Senior Trainer (Instructor in Gunnery, Indian Army School of Artillery); Jun 2003 to Dec 2005 & Training Lead (Divisional Officer Indian Army National Defence Academy); Dec 1999 – Dec 2001.
• Trained & mentored meritorious officers & officer cadets from multinational Armies & Indian Army.
• Led military L&D initiatives - mentored future leaders on Strategic & Tactical implementation of War Sciences from Indian & multinational Armies.
• Formulated & implemented the revamped training doctrines for officer cadets & trainee officers, at National Defence Academy, School of Artillery & Military Institute of Technology (Indian Army training establishment), based on emerging operational challenges
Dec 1995 –
Dec 1998
Assistant Facility Manager, Indian Army (Ministry of Defence) Lieutenant / 2nd Lieutenant
Assisted in the day-to-day management of facility operations, including maintenance, repairs, & vendor relationships.
EDUCATION
• MBA (Operations Management) (Pursuing), 2021-2024, NMIMS, India,
• Master of Philosophy (Strategic Management), 2016, Panjab University, India
• Master of Science (Strategic Management), 2007, Madras University, India
• Master of Science (Technology), 2004, Pune University, India
• Bachelor of Science, 1994, Jawaharlal Nehru University, India
COURSES/ CERTIFICATIONS
? International General Certificate in Occupational Health & Safety; 2023, NEBOSH, UK.
? Certified Professional Course in Cybersecurity (Pursuing); 2023, State University of New York, USA
? Masterclass on Security Operations Centre; 2023; MitKat, India
? Executive Program in Business Management; 2022, IIM Indore, India.
? Masterclass on Corporate Intel & Corporate Security; 2022; MitKat, India
? PMP (Trained with VISAJ); 2022, India.
? Lean Six Sigma Green Belt; 2021, SimpliLearn, India.
OTHER CREDENTIALS
• Languages: - English, Hindi, Sanskrit, Russian.
• Authored article on ‘Big Data Analytics: Usage for Artillery’ for Artillery Journal 2019.
• Editor of The Artillery Journal 2020 - the only professional Journal of the Indian Artillery.
• Three Research Papers published for Strategic Management & Leadership (2004-16) - “Study of Chanakya’s Thoughts & adapting it to the contemporary Strategic Culture in 21st Century Imperatives”; “Need for a Rapid Reaction Force for India in the context of Lessons learnt from the Gulf War”.
REFERENCES
? Available upon request.