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Rahul Khanna

Candidate ID: 2466403

Career Summary

Achievement-driven professional seeking to leverage outstanding results and exceptional team management capabilities in a challenging role such as IT Specialist, IT Desktop Engineer and Active Directory/Microsoft 365 Specialist

Skill Set

System Administration, Microsoft 365 Administration, IT Support, Asset Management, Documentation & Procedures, Installing and configuring, Monitoring and maintaining, analyzing, troubleshooting and evaluating technology issues

Professional Information

Total Experience : 9

Nationality : India

Qualification Level : Post Graduate

Job Function : IT - Hardware

Work Location Preference : Bahrain, Oman, Saudi Arabia, UAE

Detailed Profile

Talented Technical Support Management Professional with gifted understanding of needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems with proven results in IT, Infrastructure and Application Support. Proven skill in resolving problems quickly on first call. Detail-oriented, organized, and meticulous employee.

Works at a fast pace to meet tight deadlines. Enthusiastic team players ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Technical Profile:

UNIX and POSIX compliant systems
Windows, Windows Server, MacOS, iOS, Android
Device Management (intune and Apple Mobile Device Management)
Audio and Video Conferencing (Teams, BlueJeans and Zoom)
Microsoft 365 Administrative Console (Admin, Teams, SharePoint, Exchange (now known as Entra), Identity, Azure Active

Scripting Languages:

IMS Applications:
Nethelpdesk, Service Now, Manage Engine, BMC RemedyForce, JIRA

Work History

Jan 2021 – Current
IT Specialist
HCL Technologies Ltd, Dubai
? Providing onsite and smart hand support with user-base of 100+ employees.
? Explained technical information in clear terms to non-technical individuals to promote better
understanding and provide training to new staff members.
? Responded to support requests from end-users and patiently walked individuals through basic
troubleshooting tasks.
? Maintained servers and systems to keep networks fully operational during peak periods.
? Ensured administration for all documentation of procedures and asset database.
? Walked individuals through basic troubleshooting tasks.
? Collaborated with vendors to locate replacement components and resolve advanced problems.
? Proven ability to develop and implement creative solutions to complex problems.
? Translated complex technical issues into digestible language for non-technical users.

Aug 2014 – Dec 2020
IT Support Analyst
? Identified issues, analyzed information, and provided solutions to problems.
? Demonstrated high level of initiative and creativity while tackling difficult tasks.
? Spearheaded online and face to face IT support for various clients with user-base ranging from 50 –
5000+ employees.
? Provided training to IT staff on existing and new systems.
? Ensured effective administration for all documentation of procedures and systems.
? Coordinating with Supply Chain Management for any delays and quality of equipment delivered and
? Proven ability to develop and implement creative solutions to complex problems.
? Delivered services to customer locations within specific timeframes.
? Maintained and updated asset databases and reported any shortages in IT equipment.
? Used strong analytical and problem-solving skills to develop effective solutions for challenging

Feb 2009 – Dec 2010
Inventory/Procurement Associate
? Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
? Managed customer relations through communication and helpful interactions.
? Identified customer needs and wants to enhance customer experiences and boost sales.
? Worked varied hours to meet seasonal and business needs.
? Analyzed customer data to identify trends and anticipate customer needs.
? Stocked merchandise, clearly labeling items, and arranging according to size or color.
? Cross-referenced invoices and supplies for reporting accuracy.
? Maintained control of cycle counts, physical inventory, and discrepancy research.
? Drafted and managed work and shipping orders, bills of lading, and shipping route materials for
accurate and compliant recordkeeping.
? Requisitioned new supplies and maintained storage areas for smooth department operations.
? Negotiated with suppliers and contractors.

Education & Personal Development
Mar 2014 M Sc. in Computer Network Management: Score of Higher 2:2 (Merit, Upper Second Class)
Middlesex University - United Kingdom

Mar 2011 B. A. in Business Management: Score of 2:1 Honours (Distinction, First Class)
Middlesex University - United Kingdom - (Innovation and Technology Management/Project Management)

? Introduction to Azure, A Cloud Guru, – October 2023
? Introduction to Cloud Computing, A Cloud Guru – May 2019
? Fundamentals of Red Hat Enterprise Linux, RedHat, – March 2018
? Front-End Web Developer, W3C, – September 2018
? HTML5 from W3C, W3C, - September 2018
? ITIL Foundation, AXELOS, New Horizons - August 2017
? Computer Networks and the Internet, Fachhochschule Lübeck, - October 2017
? Introduction to Linux – LFS101, The Linux Foundation, - September 2017
? Bootloading with GRUB, Linux Academy, (now A Cloud Guru) - November 2017
? Cloud Infrastructure and Services, EMC, Middlesex University - August 2013
? CCNA Certification, NIIT – August 2012
? CompTIA N+ Technician – N+, NIIT – July 2012
? CompTIA PC Technician – A+, NIIT – June 2012

Successfully transferred 100+ users to new office and smooth opening of office on 6th January 2023.
Relocating of the Pernod Ricard Gulf, Pernod Ricard Global Travel Retail and Pernod Ricard Asia HQ offices with implementation of IT being a collaborative and immersive experience for users. Successfully launched new office, invited for the Pernod Ricard Gulf kickstart event in Maldives and were ranked 2nd in the favourite events which took place in the last year. Burex Visit in Dubai for Pernod Ricard India, Pernod Ricard Gulf, Pernod Ricard Asia HQ for successfully supporting Burex Meeting in Dubai. Appraised for the pro-activeness in resolving issues before meetings started and assistance provided for the setups.
Invited to a Desert Safari trip for successful event and praised during the event by the CEO of Pernod Ricard for the pro-active IT support provided.

DU TO ETISALAT MIGRATION PROJECT, Siemens Abu Dhabi/Dubai Branches:
Maintaining a schedule of migrating 40 users a day and successfully migrated all users in 6 months. Mobile devices were preconfigured and handed over to users with email and encryption configuration.

NGAD MIGRATION PROJECT, Siemens Abu Dhabi/Dubai/Healthcare Branches:
Successfully migrated 5000+ employees to the new domain over a period of 1 year.

EXCHANGE ONLINE/OFFICE 365 MIGRATION PROJECT, Siemens Abu Dhabi/Dubai/Healthcare Branches:
Successfully migrated 5000+ employees to Exchange online mailbox within a period of 6 months.

ROLLS ROYCE OFFICE SETUP PROJECT, Siemens Abu Dhabi Branch: Collaborated between Siemens and Rolls Royce Energy Division. Assisted in setting up the infrastructure, hardware, and software according to Rolls Royce specifications and standards.

NEM MIGRATION PROJECT, Siemens Dubai Branch: Assisted in setting up infrastructure, software, and hardware. Helped users to transition into the new office.

SIEMENS QATAR OFFICE TRANSFER PROJECT, Siemens Qatar Branch: Assisted in setting up infrastructure and equipment in the new office.

PERNOD RICARD GULF OFFICE, Jebel Ali Jafza One: Assisted in negotiating the direct line package for network connectivity. Assisted in transferring and setting up the IT equipment in the new office.

Assisted in Pamphlets and meeting room cards and creating the welcome pack. The First affiliate to implement a cloud printing solution with uniFLOW cloud printing solution, Azure cloud and Canon Printers. This is now being considered by other affiliates in the region and globally.