Data Center Operations Manager @ Amazon Web Services (AWS), Singapore | Sep 2017 - Feb 2024
Responsibilities:
? Spearheaded teams of Data Center Technicians, ensuring flawless installation, maintenance, and decommissioning of hardware infrastructure.
? Orchestrated team safety, security, and performance, fostering exceptional customer satisfaction and service quality.
? Strategically planned and forecasted, optimizing team and individual performance through insightful reviews and staffing adjustments.
? Implemented supervisory protocols, aligning with organizational policies and procedures for seamless operations.
? Guided and empowered direct reports, nurturing their professional growth and career advancement within the organization.
? Championed continuous learning and development, enriching team competencies in technical and soft skills, and fostering adaptability and
excellence.
? Led cluster decom program and optimized rack, host & network decom process along with global process owners.
? Headed project managers to drive operational excellence through continuous improvement program and IT Infrastructure operational readiness for new site launches within the cluster.
Principal Engineer @ GlobalFoundries, Singapore | Jun 2010 - Sep 2017
Responsibilities:
? Established and governed enterprise Data Center operations standards, ensuring consistency across regions.
? Revamped Data Centers worldwide, enhancing energy efficiency and reliability through innovative retrofits.
? Directed Data Center capacity planning and audits, ensuring security, energy efficiency, and compliance.
? Led the design and deployment of comprehensive monitoring solutions for IT infrastructure and Data Centers.
? Orchestrated vendor management, scrutinized SLAs, and fostered collaboration across diverse teams for seamless Data Center operations.
? Managed diverse IT infrastructure projects, from inception to operation, ensuring efficiency and quality standards compliance.
IT Infrastructure Engineer @ Thomson Reuters, Singapore | Jun 2009 - Jun 2010
Responsibilities:
? Addressed IT incidents for Thomson Reuters Financial data feeds globally, ensuring seamless stock exchange connections.
? Orchestrated simultaneous internal projects, implementing changes with precision via robust change management.
? Crafted detailed SOPs empowering NOC teams to competently execute routine maintenance and changes.
? Initiated and executed numerous projects, driving continuous service enhancements for optimal performance.
? Collaborated closely with facility teams, synchronizing electrical and mechanical operations for Data Centers.
? Ensured business continuity, orchestrating power-down tests and seamless failover processes while managing Data Center resource allocation.
IT Systems Engineer @ Hewlett Packard Enterprise, Bangalore | Mar 2006 - May 2009
Responsibilities:
? Supported clients across diverse sectors and regions, including Pharmaceuticals, Automobile, Communication, Petroleum, Food & Beverage.
? Spearheaded regular SDR & SLA reviews with leadership and clients, ensuring alignment and performance excellence.
? Managed shared service delivery of OVMS Servers across AMERS, EMEA, and APAC regions, ensuring seamless operations.
? Automated tasks via DCL scripting in OVMS, streamlining processes and enhancing efficiency in server management.
IT Associate Engineer @ CMC Ltd., Chennai | Aug 2004 - Mar 2006
Responsibilities:
? Directed OpenVMS cluster systems for the Indian railway ticketing system, ensuring seamless operations.
? Executed network and system operations, encompassing installation, configuration, and maintenance in production environments.
? Maintained reliability of both cluster and standalone systems, prioritizing data integrity and continuity.
? Ensured robust management of system infrastructure, guaranteeing uninterrupted ticketing services for Indian railways.