HAITHAM EL MESLEMANI CLINIC MANAGER / OPERATIONS MANAGER
h.meslemani@gmail.com +971 55 7025550 ABU DHABI, UAE
Portfolio +971 58 5110601 LinkedIn
PROFESSIONAL SUMMARY
Clinic Manager | Operations Manager | Healthcare Management Expert | With 13+ years' experience
(Dermatology Clinics / Aesthetics / Cosmetics / Medical Clinics / Dental Clinics).
Experienced Clinic Manager with a solid background in healthcare management, clinic operations, and
patient care. Skilled in staff training, insurance coordination, and budgeting. Strong leadership skills
focused on delivering exceptional patient care, managing finances, and ensuring regulatory compliance.
Committed to driving clinic growth and achieving exceptional patient satisfaction.
ACHIEVEMENTS
1. Health and Beauty Clinics Leadership: Led the transformation of the Health and Beauty Clinics complex from
2010 to 2020, expanding from a small facility with two dermatology rooms, two general dentistry rooms,
four employees, and 300 patients to a thriving center with 65 specialty rooms and 65,000 patients. Notable
accomplishments include:
Zero employee resignations, growing the team from 4 to 214 employees.
Expanded services to cover dermatology, laser hair removal, cosmetic treatments, general dentistry,
orthodontics, gynecology, general medicine, pediatrics, orthopedics, radiology, Open Dynamic MRI, and
physical and occupational therapy.
Significantly increased the center's market value from AED 1,200,000 to AED 55,000,000.
2. Achievements with Other Clinics:
Implemented a patient-centered scheduling system, reducing waiting times by 30% and improving patient
satisfaction by 25%.
Led the successful adoption of electronic medical records (EMR), reducing paperwork errors by 50% and
improving documentation accuracy.
Developed a comprehensive training program, decreasing onboarding time by 40% and increasing staff
productivity.
Implemented cost-saving measures, resulting in a 15% reduction in operational expenses without
compromising care quality.
Directed organizational improvements, boosting revenue by 20% and enhancing team performance by
30% through targeted training.
PROFESSIONAL SKILLS
• Business Development
• Business Strategy
• Medical Centers Management
• Patient Communications
• Clinic management
• Complaint Management
• Financial Planning
• Healthcare Management
• Marketing
• Patient Relations
• Patient Satisfaction
• Team Management
• Time Management
• Communication skills
• EMR Systems
WORK EXPERIENCE
Clinic Manager | AL AIN UNIVERSITY (4 U MEDICAL CENTER) | Abu Dhabi & Al Ain, UAE Jan/2023 - May/2024
Improved team efficiency by 20% and reduced error rates by 15% through comprehensive
performance assessments and targeted feedback.
Enhanced clinic reputation by addressing patient issues with professionalism, resulting in a 30%
increase in positive feedback.
Developed streamlined budgeting and billing system, reducing administrative costs by 15% and
improving revenue tracking accuracy by 25%.
Achieved a 22% decrease in processing time and a 12% increase in claim approval rates through
effective collaboration with insurers.
Boosted clinic operational efficiency by 22% and patient satisfaction by 28% through quality
improvement measures.
Clinic Manager | CADY ROYAL MEDICAL CENTER | Fujairah & Al Ain, UAE Mar/2021 - Dec/2022
Ensured Regulatory Compliance and Streamlined Adm keeping: Implemented advanced EHR
systems, reducing compliance incidents by 50% and supporting 99% accuracy in patient records,
enhancing clinic reputation.
Managed billing, insurance, and budgeting processes, reducing operational costs by 15% and
increasing revenue by 10%.
Improved patient satisfaction scores by 20% through training and supervision of clinic staff.
Enhanced staff productivity by 20% and improved clinic functioning and service delivery by 25%.
Implemented effective marketing and recruitment strategies, resulting in a 30% increase in
business opportunities and 15% team growth.
Clinic Manager | HEALTH & BEAUTY POLYCLINIC L.L.C | Abu Dhabi & Al Ain, UAE Jul/2010 - Dec/2020
Efficient Appointments: Streamlined bookings, reducing wait times by 40%.
Strategic Growth: Achieved 30% higher satisfaction and 20% revenue increase.
Effective Marketing: Generated 30% more business and expanded the team by 15%.
Strong Partnerships: Increased retention by 40% and referrals by 20%.
Financial Optimization: Improved revenue by 20% and cut costs by 15%.
Exceptional Care: Supported 100% compliance and high service levels.
Networking Success: Grew patient base by 30% through community engagement.
Service Efficiency: Improved operations by 25% and boosted satisfaction.
Streamlined Operations: Increased staff productivity by 20% and improved clinic functioning by 25%.
Enhanced Training: Achieved 65% higher satisfaction by training 214 employees.
EDUCATION
Suez Canal University - Ismailia / Egypt - Bachelor of Commerce in Accounting: Business Administration
Chicago Training and Consultancy- Abu Dhabi / UAE - Some College (No Degree): Administration
PERSONAL DETAILS
Date of Birth: 10 November 1987
Marital Status: Married
Other: Father of 3 Angelic Daughters