Kishore Kutty
+919747178999 ? kishorkutty@yahoo.com
High integrity, energetic leader who is an Ex Indian Navy officer known for ability to envision and create award winning businesses in complex situations. Diverse and functional proficiency with a tenacious commitment to customer satisfaction industry, market share and growth. over 21 years of extensive experience in Mall Management and Operations, with focus on Operations, Security, Health and Safety and Leasing. Worked in few of the world famous assets and brands which includes Malls, Theme Parks, 5* hotels, Hospitals and armed forces. More than 2000 management and contractual staff reported to me directly and indirectly. My Areas of expertise specifically Property Management and Operations which includes:
? Asset Management ? Mall Operations ? P/L, Budgets
? Health and Safety ? Leasing & Specialty leasing ? Project management
? Facilities Management ? Retail and F&B Operations ? Fit out management
? Soft services Management ? Tenant relationship ? Vendor management
ACHIEVEMENT HIGHLIGHTS
As Head of Operations successfully opened and set up four iconic Malls in UAE, Bahrain and India.
1. Mall of Travancore General Manager Operations - Opening Team – India’s First Green Mall, Trivandrum –Kerala India. Total build up 6.3 lakh sq.ft.
2. Ferrari world Abu Dhabi – Director Retail Operations opened 35 out door unique multicuisine restaurants. Total build up 60,000 square meter
3. Mall of the Emirates -Head of Operations -Opening team- Total build up 700,000 square meter with GLA of 270,000 square meter.
4. Bahrain City Centre –Head of Operations - Opening team 300,000 square meter, GLA 120,000 square meter.
5. Opening of Dubai Metro – One of the biggest event in UAE. Launched, Managed and organized Dubai metro from Mall of the emirates, with having His Highness as Chief Guest.
6. Holiday Inn hotels – Security Manager Opening team of four Holidays inn hotels in various cities of India – Pune/Ooty/Vadodara
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTs
Cluster Director Beyond Squarefeet - September 2018 till present
Beyond Squarefeet Mall Management Private Limited- A boutique mall management advisory company based in Powai Mumbai, which specialization into Fit out, Leasing, Mall Operations and Management. As Cluster Director Mall Operations my role and Key accountabilities for Malls across Pan India. -
1. Mall Operations
2. Facilities management
3. P/L
4. Health and Safety
5. Recruitment, Training and development
6. Leasing
7. Short term leasing
8. Legal support
9. Support fit out management
10. Marketing and Digital Marketing
11. Man management and Administration.
General Manager –Mall of Travancore – Trivandrum Kerala India July 2017 – August 2018
23rd March 2018 this year I have successfully opened India’s first green Mall and the first mall of Trivandrum city the capitol city of Gods own country Kerala, with total build up area of 630000 sq. ft., GLA 230,000 sq.ft, with 156 International, National and local brand stores, 1500 paid parking spaces, first 7 screen cinema, First Life style departmental store in Trivandrum, plus inhouse super market. As General Manager Operation was responsible for opening the Mall
1. Property and Project management
2. Leasing
3. Operations,
4. Facility management,
5. Health and Safety,
6. Parking management,
7. Tenant Relationship and Coordination ,
8. Marketing ,Social media, Events and promotions
9. HR, Recruitment and Training.
10. Government relationship
11. P/L and Budgets
12. F/B, Retail and Franchise Operations
Director Operations -Farah Experiences LLC (Manage Ferrari world. Yas water world -Abu Dhabi UAE) April 2014- Oct 2016 was established in 2008 to provide world-class entertainment experiences. Today, the company manages and operates Ferrari World Abu Dhabi , the world’s first Ferrari-branded Theme Park Warner Brothers and Yas Water world, the UAE’s unique Emirati water theme park Millions of satisfied guests have already visited the two iconic family attractions set in the heart of Yas Island, ideally located 10 minutes from Abu Dhabi International Airport, 30 minutes from downtown Abu Dhabi and 45 minutes from Dubai. Farah Experiences is a wholly owned subsidiary of Abu Dhabi-based Miral Asset Management LLC
Cascade dining Yas -As Head of Operations successfully opened unique dining destination in Yas Mall Abu Dhabi which includes 30 mixed brand fine dining restaurants connected with musical dancing fountain to enhance the dining experience. In year 2014/15 generated an added revenue of AED 2M through specialized leasing of Kiosks and ATM machines
Key accountabilities –
• Asset management including budgets Capex and Opex.
• Park services
• Facilities and Operations management
• Soft service management
• Providing tenants and customers clean and safe environment to operate and shop.
• Facilities management.
• Security, Health and safety and CCTV Management.
• Liaising with Leasing and Marketing teams to ensure that their strategies are aligned with the target market.
• Waste management
• Transportation department
• Yas express Shuttle bus service
• Landscaping and Pest control.
Head of Operations and Projects –Mall of the emirates June 2005 – Sep 2013 (Dubai UAE)– shopping mall in Dubai. Developed and owned by Majid Al Futtaim Properties, it opened in November 2005 and is located at interchange four on Sheikh Zayed road. The multi-level shopping mall currently features more than 630 retail outlets, 7900 parking spaces, over 100 restaurants & Cafes, 80 luxury stores and 250 flagship stores. It has a total build up area 70 lac sq.ft, gross leasable area of 30 lac sq.ft, It also hosts family leisure activities including Ski Dubai (the Middle East’s first indoor ski resort and snow park), the 500-seat capacity Dubai Community Theatre and Arts Centre and Magic planet, one of the largest indoor family entertainment centres in Dubai. In November 2005, it was named the World's Leading New Shopping Mall at the World Travel Awards in London.[3] Forbes has also recognized Mall of the Emirates as one of the top five shopping malls in Dubai.
As head of operations successfully opened the iconic Mall of the emirates in UAE, worked for 8 years until 2013. Mobilized and managed team of more than 1500 contracted staff, had extremely cordially relationship with 600 plus tenants, managed Capex budget of more than 100M, AND Opex of 50M. Mall of the Emirates is the region’s first shopping resort and flagship luxury destination, and welcomes more than 42 million visitors annually. Home to more than 630 international stores, totaling 255,489 sqm of retail space, the mall offers more than 80 of the world’s most prestigious brands housed in the Fashion Dome and The level 1 luxury wing, such as Louis Vuitton, Chanel and the Middle East flagship for Prada. It has more than 100 restaurants and café, direct link to metro, and with unique family leisure SKI Dubai and magic planet.
My achievements at Mall of emirates -
Head of Operations and projects - Opening and launching team of the Mall, managed complete Mall Operations, Asset and property management, Health and Safety, Facility management, Customer care, Events Media and promotion of the Mall.
Launched Paid parking in the Mall – which added additional AED 8 million revenue annually
Created 32000 sq. ft of specialty leasing area for ATM and Kiosks which added additionally AED 12 to 15 million revenue annually.
Created 45000 sq. ft. ware house and stores which added AED 5 million revenue annually.
Managed more than 2500 events and promotion in the mall with coordination with the tenants and external clients.
Managed and coordinated more than 450 stores fit out and refurbishment
Key accountabilities
• Successful and smooth Opening of the Mall.
• Project and Asset management
• P/L
• Mobilizing contracted and management staff approx. 1500 staff.
• Established systems, procedures, project teams, third-party contracts and relationships to deliver all asset management aspects of the new development and achieved successful on-time opening of the project in September 2005, Dubai's most successful opening till date
• Tenant Coordination, Lease and Fit out Management of 550 mixed brand units with approx. 220,000 GLA.
• Created Space for Approx. 3000 m2 for Kiosks & ATMs creating revenue of approx. 12 to 15M, Managed brands like – Baskin Robbins, Costa, Jungle juice, Sushi, Police brand accessories, Al Rafai Nuts, Micros city, Hi phone, Mini melts, Yas perfume, Emirates holidays, Rivoli group, T shirt company, Merhaba dates. Etc. Almost all banks ATMs, Car clean companies, 3M Car accessories etc.
• Setting up the complete Operations department of the Mall, including Health and Safety, Parking, Landscaping, Cleaning, Pest control, Directional Signage’s, CCTV, Hoardings, fit out, Tenant relationship, general maintenance, supervise landscaping & janitorial. Supervise building / grounds maintenance and construction
• Ensure common areas are maintained to company standards
• Employ and monitor the performance of vendors and independent contractors through SLA’s and KPI’s to ensure competency and efficient operation within budget.
• The entire administrative & technical organization, Record keeping, reporting and budgets, financial.
• Tenant relationship with more than 600 plus tenants and kiosks
• Cleaning, High level cleaning, Rope access, Facade cleaning, Consumables, Cleaning Machines management.
• Health and safety, Security, Man management, Fire and evacuation, Training and drill.
• CCTV management
• Managing AED 100M Capex and 46M Opex budget annually.
• Waste Management
• Vertical transportation
• Hoarding management.
• Traffic and Paid parking management.
• Planned Preventive maintenance.
• Landscaping, Pest control and Grease trap cleaning
• Storage creation and revenues
• Fit out and Lessor’s work
• Coordination and facilitation with Retail Design and Delivery team
• Crisis management
• Signage’s management
• Marketing, events, media and promotions and customer service co-ordination
• Main / specialty leasing – facilitation
• Property Safety & Security and Fire Risk Management, Training and Drill, reduce risks of accidents by monitoring the property for safety violations and potential safety concerns.
• Traffic and Paid parking management
• Energy and Water Efficiency in Design and Management
• Tenant relationship by creating and maintain an amicable partnership between the land lord & the entire stake holders, specially tenant, contractor and the RDD team.
• Approve quality of work and related expenditures. Monitor traffic counts and complete required reports.
• Dubai Metro 2009 – Managed the biggest and largest event of launching Dubai Metro for RTA from Mall of the emirates -9th September 2009.
• Fashion Dome Mall of the emirates 2010- was responsible for successful opening of Fashion Dome in Mall of the emirates Total GLA of 10,000 Sqm, with 40 mixed high end brand Retail and F & B units.
• Bahrain city centre 2008- Specially designated as Manager Operations to help management of Bahrain City Center to open the Mall - 2008.
• Group Support Service Manager Mediclinic Group of Hospitals- Dubai December 2013 – April 2014
Key accountabilities –
• To manage and present clean, safe and well managed hospital to all the patients and visitors.
• Specialty Leasing of Flower Kiosk, Gifts Kiosk and chocolate Kiosk
• Hospital soft service management
• Security, Health and safety
• To ensure Hospital kitchen provide clean and healthy food to all patients and staff by regularly checking the kitchen and the kitchen staff.
• Ensure staff are trained well to serve food to staff in a professional and clean manner.
• Ensure regular check of all patient room, ICU, wards, operating theater are always clean and hygienic.
• Traffic and paid parking management.
• Landscaping
• Pest control
• Liaising with FM TEAM to ensure the hospital technical system are working smoothly and well-presented and maintained.
Manager Loss and Prevention In orbit Malls India (P) Ltd: (K Raheja Corp), Mumbai India November 2004- May 2005
Heading Malls Loss and Prevention, Health and Safety department for a total area of 4600 m2 Centre at Malad Mumbai, for Inorbit Mall - arguable one of the most successful shopping center chains in India - winning numerous awards in various categories at various national and international platform’s apart from being a consumer and Industry favorite, Inorbit Malad, is the Flagship Shopping Centre and Profit Centre for the company delivering above average returns and growth.
Key accountabilities
• Ensuring standards for quality, health and safety are met, problem-solving health and safety and legal and security issues.
• Health and safety, Security and Risk Management
• Crisis Management
• Fire and evacuation Drill.
• Paid Parking and Traffic Management.
• Maintaining cordial relationship with Government and Semi Government authorities especially with Police, Fire department, Traffic and Health department
Security Manager- Le Meridien Heathrow 5* Hotel – United Kingdom London June 2001April 2004
The biggest Five-star hotel in Terminal Three, Heathrow, with more than 1000 rooms, 4 restaurants, 2 bars, and accommodating 07 major airlines crew. Job accountabilities includes Security, Health and safety, Porch management, Coordination with government agencies, Incident management, Crisis management Traffic management and paid parking.
Group Security Manager for Holiday Inn hotels (India) December 1995 April 2001 Holiday Inn Hotels Pune, Ooty and Vadodara – Opening team
Key accountabilities
• Successful Opening of two Holiday In hotels in Pune (1996) – city in Maharashtra India, and 2nd one was in Vadodara city of Gujarat India.
• Setting up the complete Security Health and Safety and Security department
• Setting up parking department
• Recruitment of in-house senior security staff.
• Responsible for Airport lounge for the guests
• Responsible for all vehicles and transportation of the hotels
• Responsible for Health and Safety drills specially conducting evacuation drill.
• Ensuring standards for quality, health and safety are met, problem-solving health and safety and legal and security issues.
• Risk Management and crisis management
INDIAN NAVY – JUNE 1979 – JUNE 1994
Petty Officer-Communication - 15 years with Indian Navy Communication and Intelligence department.
EDUCATION & CREDENTIALS
Bachelors in Business management from Indian Navy
Middle East council of Shopping Centre Operations and Facility Management
Property council of Australia- Operation’s and Facilities Management
Dynamic of Security in Hotels Holiday Inn Worldwide – Asia Pacific
Attended Blue Ocean strategy certification course.