Sunitha Merlin John
CHRMP No: CHMRP2150909039
EXPERIENCED HR PROFESSIONAL
(MBA-HR, SAP-HCM)
D U B A I
0 0 9 7 1 5 2 5 7 0 6 3 2 3
sunimol1983@gmail.com
Work Experience
COMMODORE CONTRACTING CO. LLC. ABU DHABI, U.A.E
Sr. HR & Recruitment Officer, Sep 2014 – present
? Working independently with minimum supervision and overseeing end to end recruitment , immigration follow ups (such as residence, employment & Visit visa applications, cancellations, transfer and other related applications) and employee engagement process for the company.
? Preparation of accurate and reliable weekly report to be submitted to Human Resources
Director for weekly management meeting
? Assist payroll team in payroll processing by collecting and summarizing time sheets summarizes and calculates overtime hours and provide necessary reports for personal deductions such as personal visa applications, tickets used during their onboarding.
? Researched and recommended the “HR Allocation Model” for observing the work load of labor supplied to the companies by our company to various sites and allocating apt number of labor accordingly to help reduce manpower hiring costs.
? Devised and delivered induction training to new employees
? Reviews recruitment paperwork for completeness and accuracy such as job announcements, interview questions, record sheets, etc., in coordination with the Business Heads and Corporate Head HR.
? Identifies initial salary placement for employees and prepares salary fitment and job offers.
? Ensure HR Policy Manual is regularly updated and policy statements are precise and accurate, to provide continuous improvement in the HR Policy Manual
? Draft any new HR Policies as and when required in order to ensure policies are in line with industry best practice.=
QUEST GLOBAL SERVICES (ERSTW HILE NEST SOFTW ARE), INDIA
Business Partner - HR, Dec 2012 – Jun 2014
Partnered with HR and the Communication Business Unit acting as a liaison for all HR process, procedures and activities, BU Manpower - 250 employees, which includes both IT and non IT staff)
? Spearheaded the New Employee Orientations, Buddy Programs, R&Rs, Employee Engagement activities, Exit formalities, Open Houses Forums, Policy familiarization programs, fun at work programs, Corporate Communication.
? Primary HR contact for employee queries & concerns for the respective Business Unit and liaison between different HR teams & BU /Dept. for all employees related issues.
? Administered HR Shared Services for respective business unit
? In sync with Line Managers & Functional Heads to identify to recommend appropriate HR Practices and initiatives for the Business Unit
? Resolved employment related disputes through proactive communication- Analyzed and modified compensation and benefits policies to ensure better performance of employees.
? Co-coordinating with PMS team on employee database, updating employee regularization details from contracts, confirmations, appraisals, salary increments,
? Participate in the design of basic compensation structures in the organization (grading system, job evaluation system, promotion policy, etc.)
? Co-ordination in Policy formulations, editions in policy formulations, organizational structure and maintaining quality procedures and workflows in HR.
LANDPLUS DEVELOPERS & PROJECTS PVT. LTD, INDIA
Assistant Manager - HR, Feb 2011 – Jun 2012
? Managed the HR operations of the department using HRMIS, MS Office
? Managed the Payroll administration of the Organization in accordance with the Admin
Department for salary processing.
? Handled department reports prepared for budget allocation and manpower allocation.
TATA TELESERVICES LTD., INDIA
Assistant Manager - HR, Jun 2008 – Dec 2010
? Managed the SAP HR modules / HRIS for payroll and other HR operations of the department using HRMIS.
? Responsible for the Internal Communication (Newsletters / Blogs / Articles / Mailers
/ Policies).
? Spearheading the Training Needs Identification with the inputs from PMS and close coordination with the Business Unit / Function heads.
? Created evaluation reports and evaluated learning effectiveness (Kirkpatrick’s Level 1, 2, 3).
Responsible for Group Company Medical Insurance schemes.
? Co – ordination and facilitation of annual Performance Management (PMS) using e-portals.
? Held the responsibility CSR activities for KL Circle.
? Spearheaded the talent acquisition activities of whole Kerala Circle, which is vital for the business development. Regularized the functional training along with imparting the behavioral training, which are essential for the performance of Business Units.
D-DESIGNS PVT. LTD, INDIA
Senior Executive - HR, Jul 2007 – Apr 2008
? Supported HR staff with new hire orientation and monthly departmental meetings.
? Edited job position announcements before authorizing a vacancy Reviewed and corrected job offer letters for completeness and accuracy Coordinated and conducted pre-hire interviews.
? Evaluated the effectiveness of inbound training programs.
GOOD RELATIONS INDIA PVT. LTD, INDIA
Client Service Associate, Nov 2006 – Jun 2007
Handled PR, Event management and advertising campaigns of clienteles
(TNT Worldwide express, Praxair Ltd, Aditi Technologies, Crossword Retail Stores, Deakin University, Squash Federation of India, Jockey, HBO, Lifestyle Retail, Maybelline Cosmetics, QuEST Global Services, Entourage TV Series, ITPL, Air Show Bangalore, Taj Group of Hotels & Resorts )
? Was individually handling pre and post product and ad campaign launches of various clients.
? Responsible for media training for clients for effective PR strategy for facing media and interactive sessions, press conferences.
? Created shot lists, booked talents and locations, prepared the location and set for shooting for print ads / TV ads commercials.
TRANSW ORKS ADITYA BIRLA PVT. LTD., INDIA
Customer Support Executive, Mar 2004 – Jul 2004
? Managing sales of insurances, loans and gift coupons in service of Abbey National Bank, UK Responsible for ensuring quality controlled procedures through team efficiency on technical forums.
? Responsible for process and verification of accuracy of orders from customers utilizing the organization’s internal CRM /mainframe systems and customer purchase orders.
? Effectively managed a high volume of outbound and inbound customer calls.
? Addressed and resolved customer product complaints empathetically and professionally
Education
AMERICAN CERTIFICATION INSTITUTION, DUBAI, U.A.E
CHRP, Apr 2015 – Present
CHRP (Certified Human Resources Professional)
NATIONAL INSTITUTE OF BUSINESS ADMINISTRATION, CHENNAI, INDIA
Master of Business Administration, Jun 2008
MBA Specialization in HR & International Trade
SCHOOL OF COMMUNICATION AND MANAGEMENT STUDIES, KOCHI, INDIA
Post Graduate Diploma, Sep 2005
PG. Dip. Majored in Advertising, PR and Mass Communication
GENOVATE SOLUTIONS PVT. LTD., KOCHI, INDIA
SAP R/3 Feb 2008
Human Capital Management Professional
JYOTI NIVAS COLLEGE, BANGALORE, INDIA
Completed coursework towards Bachelor in Commerce (Computer Applications), Mar 2004
Majored in Computer Accounting and C - Programming
INDIAN ISLAHI ISLAMIC SCHOOL, ABU DHABI, UAE
High School, Apr 2001
Major in Commerce with Psychology and Computer Applications
Trainings undertaken
Business Etiquettes - QuEST Global Services Ltd. (2012-2014), Tata Teleservices Ltd. (‘08-‘10) Performance Management System - In house training for the trainers, Tata Teleservices Ltd. (‘09-‘10) New Joinee Induction programs - QuEST Global Services Ltd. (’12-‘14),Tata Teleservices Ltd. (‘08-‘10) Communication Skills -QuEST Global Services Ltd. (2012-2014), Tata Teleservices Ltd. (‘08-‘10)
Train the Trainer Programs - QuEST Global Services Ltd. (2012-2014), Tata Teleservices Ltd. (‘08-‘10)
“Corporate Social Responsibility” - QuEST Global Services Ltd. (‘12-‘14), Tata Teleservices Ltd. (‘08-‘10)
Skills / Specialties
UAE Labour Law Compliance, Compensation and Benefits, HR Business Partnering, Fluent with MS Office, SAP HCM
Professional Achievements
Introduced HR Newsletters/Rewards & Recognition programs that were recognized at corporate level whilst in
Tata Teleservices Ltd.
“Best Trainer" award by TTSL - Train the Trainer Workshop – 2009
Recognized by Corporate Head - TTSL as "Best Inductor" for New Employee Orientation Programs - 2009-2010
Awarded as team for highest closure of GSM launch recruitment in 1 month (TAT) for TTSL 2008-09
Awarded as team for the best circle to achieve zero error accuracy for HR SAP Audit for TTSL 2008-2010 by
Corporate Head HR - Mumbai, India
“Favorite Trainer" award for New Orientation Program for QuEST Global Services (erstwhile NeST Software)
2014
Founder & Member of the HR Grievance Committee for QuEST Global Services (2012-2014)
Member and creative designer of the QuEST CORE Recruitment Committee and its artwork (2013-2014) Developed and facilitated company-wide "Town Hall Meetings" to address code of conduct,
HR/Quality/ISMS/IT Policies for QuEST Global Services, 2013-2014
Personal Details:
Visa: Employment Residence Visa
Marital Status: Married