RHEA ANGELIE PABLO
Administrative Assistant
0588377824 • rheaangeliepablo@yahoo.com • Deira, Dubai, UAE
PROFILE SUMMARY
Motivated Administrative Assistant with over 5 years of experience in customer service, office sales operations, general administrative functions and accounting procedures.
KEYSKILLS
• General administration
• Sales & Marketing
• Records & Database Management
• Invoicing & billing
• Data entry
• Accounts payable
• Accounting Software: Microsoft Dynamic GP & Odoo • Customer service
• MS office and Outlook
• Analytical & Interpersonal skills
• Communication
• Organizational
• Multitasking skills
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT - Lootah Biofuels LLC – SS Lootah Group, Dubai, UAE
2018 July - Present
• Provide daily office operation and sales tasks to a fast-paced chemical company.
• Strong multitasking skills to manage customer service, telephone, emails, data entry, filing, receiving, scanning and log all incoming work orders, purchase orders, documents, and invoices.
• Effectively communication across department levels with site team and waste vendors.
• Managed and resolve collection issues and customer complaints.
• Prepared and maintaining operation documents and monthly sales report.
• Monitor office supply and reorder as necessary.
• Provided backup assistance as required by management, ensuring responsibility coverage was adequate.
• Worked in an accounts payable position and handled vendor inquiries and reconciled statements.
• Prepared invoices for data entry, verifying accuracy on created invoices.
ADMIN & ACCOUNTS ASSISTANT - Spectrum Cleaning Services LLC, Dubai, UAE
2017 April - 2018 April
• General office duties, answering the phone and responding promptly to customer inquiries.
• Maintained all client contracts, service agreements, and customer databases; recorded comments, complaints and inquiries.
• Prepared estimates and quotation and managed the dispatching and scheduling of services.
• Received and deposited cheque/cash, as well as reconciled records and bank transactions.
• Utilized excel spreadsheets to calculate debits, credits, and totals for clients accounts.
• Tracked customer accounts for non-payment and delayed payments
BACK OFFICE & SALES ASSOCIATE – Paperchase - Al Maya Group, Dubai, UAE
2015 February - 2017 February
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Achieved daily sales goals and provided excellent customer service.
• Answer incoming phone calls to answer customer questions and direct calls to proper departments or sales associates as well as create and process over the phone orders.
• Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
• Organized and attractively displayed merchandise.
• Restocked shelves as needed and conducted inventory checks.
• Ensures quality of services by handling multiple tasks simultaneously.
• Performed related duties including receiving product and scanned into inventory. Updated cycle counts through manual inventory.
ADMINISTRATIVE ASSISTANT - Stronghold Insurance Company Incorporated, Philippines
2013 July – 2015 January
• Administered the reception area, including greeting visitors and responding to phone and in-person inquiries.
• Quoted, bound, and issued insurance policies for new and existing agents while providing prompt customer service.
• Generated insurance documents such as policy documents, certificates, endorsements, and invoices.
• Created and processed a variety of administrative records using internal and external database.
• Reviewed new and renewal business requests to determine insurability based on corporate
guidelines and standards.
• Negotiated with insurance agents to develop and retain both new and current accounts
• Prepared underwriting reports and updated insurance forms.
• Maintained flawless communication with the management.
EDUCATION & CERTIFICATION
Bachelor of Science in Information Technology – Jun 2008 to Mar 2013
Notre Dame of Dadiangas University – Philippines
Bookkeeping – March 2020
FilBrit Training Centre Al Ghurair – Dubai, UAE
PERSONAL DETAILS
Date of Birth : 27 October 1991
Nationality : Filipino
Languages : Tagalog, English
Marital Status : Single